Hello everyone,
I have created a similarity solution and tested it, and it is active. It involves simply showing similar incidents to the agent. I see that the results are optimal in the solution tests, but when I create a new incident, I do not see the suggestions for similar incidents in the form. I have been looking to see if there is any step to integrate the solution, but I don't see that anything else needs to be done.
Do you know why the suggestions from the similarity solution do not appear in the creation of the incident after saving it?
Thank you in advance!
