Issue Auto Resolution Criticality Calculation Algorism
Hi, Do you know how issue auto resolution calculate the criticality of ticket from its content?please share if there is any document which indicate its algorism
Forum Posts
Natural Language Query (NLQ) in PDI
//This is a machine translation. I want to try Natural Language Query (NLQ) in PDI. I'm currently interested in ServiceNow's AI features.So, I tried NLQ in PDI based on the official documentation "Exploring Natural Language Query," which states:"NLQ ...
Is the Models in Recommended Actions for Task Intelligence ITSM not Domain separated?
Hi Guys, Can't I set separate models for different customer instead of making model as global to access all domain's data for predictions?
Standard time required to classify and extract the data from document intelligence
Hi @Loic1 and everyone, I working on document intelligence with multiple use cases and just want to know the overall standard time takes to classify the document (Classification) and extraction of the data in target table. As per my observation for ...
ITIL Users Unable to Find specific Task Records in Prod Instance
Hi everyone, We're facing an issue in our production instance where ITIL users are unable to find specific task records with the Global search in the top-right corner (change_request, incident, etc). Otherwise these ITIL users access the records in t...
Resolved! How to make Predictive Intelligence models work in Incident form?
I have trained the models, and while testing the solutions it predicts successfully for the assignment group/business service/Service Offering, but how do I make it work with the incident form because even after saving the incident the PI doesn't pre...
Content Writing Best Practices for AI Search
Has anyone written any best practices for their content writing teams to help optimize AI Search? I have found these two great articles from ServiceNow but I was wondering if anyone has learned anything since their implementation and written bespoke ...
Predictive Intelligence | Clustering: Clusters contain same words
Terms are seem to repeated only because seems like they're not lower cased so they're not considered the sameIs there anyway to go about this? Apparently, we have a parameter to disable lower casing. Would appreciate any comments / thoughts on this. ...
Resolved! Predictive Intelligence Roles
Hello, I configured Predictive Intelligence and trained Clustering model.I would like to know what is the minimum role I can set to one of users in order to analyse the cluster I obtained by ML? Best regards, Nenad
Cannot Publish AI Search Profile - Unpublished dictionaries linked to this profile
I am having trouble publishing a profile for AI Search for Next Experience. When I click publish I am getting an error that states: "You cannot publish this profile yet, because you have unpublished dictionaries linked to this profile. Check the "Sta...
Domain Separation for Task Intelligence on Incidents
Hi All,We are exploring Task Intelligence and wanted to check if we can control the training and predictions restricted to Incidents from a specific Domain or conditions. We could add filters during training to fetch data from a certain domain, howev...
Resolved! AI search results are only few for ITIL user
Hi, In our instance, an ITIL user gets only a few AI search results where as admin gets 10 results as per limit. As per the role the user has access to all the incidents. After clicking on the incident tab in search, the ITIL user can click on re-r...
AI Search dashboard / ais_admin role.
User Has AIS_admin role but does not have access to AI search DashboardAny suggestion?Following AI search Dashboard -Jason
Resolved! Faceted filter translation on Snow portal
Hi everyone,Can someone guide me on how can I translate the KB Category in the AI Search filter results?I have tried all the localization tables like sys_translated_text, sys_translated, or ys_ui_message, but it still doesn't work.
best practice to remove an indexed source from the search profile and completely delete it
During the migration of Zing Search to AI Search on a global scope, we included two indexed sources based on the same table in the Next Experience Search Profile. Our goal is to retain only one indexed source and delete the other. Could anyone provid...
