We are preparing to upgrade to Xanadu. I have two questions regarding AI search in Xanadu. 1) Will the knowledge category filter be available as a hierarchical list (as it was in Zing), instead of a flat list? We want to show the list of knowledge ...
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I've seen somewhere that apparently you can't use Document Intelligence on your PDI. I have been able to install the module (Document Intelligence and Document Intelligence Admin) but document processing keeps on failing on me regardless. I'd just li...
Why do I sometimes get as below:404: Prediction Failed with error: TypeError: Expected argument of type object, but instead had type undefined. Please contact Support for Additional Assistance Because if I retrigger the framework for the same record,...
Hi All, I am working in an environment where ticket data is not cloned to sub prod environments. And its not likely we could win a case to get 10,000 partial records pushed to subprod.So how do we deal with wanting to look at PI and training models? ...
I am trying to Implement Predictive Intelligence Classification where my output filed is Assignment Group and input filed is Short description. I have trained my solution model for 40K records. Now I am testing my ML solution however I am not getting...
Hello, Please can someone provide some guidance. I have reviewed a couple of articles around task intelligence which have helped me get to the stage I'm currently struggling to understand and move forward from.I have used Task Intelligence for ITSM. ...
We are adding AI search to our Service Portal. How can we display knowledge sub-categories in the Faceted Search widget? Our search results display primary and secondary knowledge categories. See attached. Is it possible to display the primary and se...
Hi Team, 1.Can anyone help me with the code to creating ui action buttons in incident table to get the similar incident and articles in part of predective intelligence implementation?2, can we implement the predective intelligence in virtual agent, ...
Once genius results have been enabled, we can see them show up in the portal. However, the KA article where Genius results shows it from, when you click on it, it says requested record not found. Also, the text next to thumbs up and down is missing. ...
After the upgrade to Vancouver. when we train the capability change to from classification to Workflow Classification. is there any way to change fix this issue.
Hi All,Need your help for below issue.We are working on bringing external content from SharePoint using "SharePoint Online Search Connector".We are able to get content of site, drive, permissions and indexing also completed.In index file flow its sh...
Hi all, I am creating a custom connector to fetch external content via AI search from Sharepoint to ServiceNow following the documentation: https://www.servicenow.com/community/intelligence-ml-articles/how-to-bring-external-content-into-ai-search/ta-...
Model was successfully trained. However, when I attempt to test the solution, the system is not returning the results of the tests. It is calculating the total record count but not showing the results. Anyone faced this issue before? When I looked ...
Hi there,I hope someone can help us with the following strange issue. In our Xanadu DemoHub, the IAR for HR somehow refuse the submitted query. When the Bot analyze the submitted query, it quickly forward it to an agent and place a note on the case t...
