Hello Team,I'm Darshan Hiranandani, currently working on the Intelligence for ITSM module and would like to test the Incident Categorization Model on an incident form. Can anyone guide me on the best approach for validating this model within the form...
I'm seeking insight into the 'Autofill' feature within Task Intelligence. The various demos of Task Intelligence show how Autofill can be used to automatically populate a field value while an agent creates an Incident in Service Operations Workspa...
Hi everyone,I’m Darshan Hiranandani, encountering an issue after successfully training a model in my system. While the training appears to complete without any problems, when I try to test the solution, it fails to return any results. The total recor...
Hi ServiceNow Community,We're implementing daily monitoring using the AI Search Analytics Dashboard, but we want to avoid granting configuration access to the monitoring personnel. Ideally, they should only have access to view the dashboard and some ...
Hi, I am having a major issue with Portal Ai search after upgrading to tokyo , I cant narrow down the root cause. once you search a specific catalog item, it displays the results in the suggested and once you clicked, the catalog item is opening in...
Hello Team,Need help in modifying the ai search result card layout can anyone please guide me to enlarge and modify the open in new tab button as shown in the below image. i have tried modifying the view template in evam definition.please guide ways ...
We are preparing to upgrade to Xanadu. I have two questions regarding AI search in Xanadu. 1) Will the knowledge category filter be available as a hierarchical list (as it was in Zing), instead of a flat list? We want to show the list of knowledge ...
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I've seen somewhere that apparently you can't use Document Intelligence on your PDI. I have been able to install the module (Document Intelligence and Document Intelligence Admin) but document processing keeps on failing on me regardless. I'd just li...
Why do I sometimes get as below:404: Prediction Failed with error: TypeError: Expected argument of type object, but instead had type undefined. Please contact Support for Additional Assistance Because if I retrigger the framework for the same record,...
Hi All, I am working in an environment where ticket data is not cloned to sub prod environments. And its not likely we could win a case to get 10,000 partial records pushed to subprod.So how do we deal with wanting to look at PI and training models? ...
I am trying to Implement Predictive Intelligence Classification where my output filed is Assignment Group and input filed is Short description. I have trained my solution model for 40K records. Now I am testing my ML solution however I am not getting...
Hello, Please can someone provide some guidance. I have reviewed a couple of articles around task intelligence which have helped me get to the stage I'm currently struggling to understand and move forward from.I have used Task Intelligence for ITSM. ...
We are adding AI search to our Service Portal. How can we display knowledge sub-categories in the Faceted Search widget? Our search results display primary and secondary knowledge categories. See attached. Is it possible to display the primary and se...
Hi Team, 1.Can anyone help me with the code to creating ui action buttons in incident table to get the similar incident and articles in part of predective intelligence implementation?2, can we implement the predective intelligence in virtual agent, ...
