We are adding AI search to our Service Portal. How can we display knowledge sub-categories in the Faceted Search widget? Our search results display primary and secondary knowledge categories. See attached. Is it possible to display the primary and se...
Hi Team, 1.Can anyone help me with the code to creating ui action buttons in incident table to get the similar incident and articles in part of predective intelligence implementation?2, can we implement the predective intelligence in virtual agent, ...
Once genius results have been enabled, we can see them show up in the portal. However, the KA article where Genius results shows it from, when you click on it, it says requested record not found. Also, the text next to thumbs up and down is missing. ...
After the upgrade to Vancouver. when we train the capability change to from classification to Workflow Classification. is there any way to change fix this issue.
Hi All,Need your help for below issue.We are working on bringing external content from SharePoint using "SharePoint Online Search Connector".We are able to get content of site, drive, permissions and indexing also completed.In index file flow its sh...
Hi all, I am creating a custom connector to fetch external content via AI search from Sharepoint to ServiceNow following the documentation: https://www.servicenow.com/community/intelligence-ml-articles/how-to-bring-external-content-into-ai-search/ta-...
Model was successfully trained. However, when I attempt to test the solution, the system is not returning the results of the tests. It is calculating the total record count but not showing the results. Anyone faced this issue before? When I looked ...
Hi there,I hope someone can help us with the following strange issue. In our Xanadu DemoHub, the IAR for HR somehow refuse the submitted query. When the Bot analyze the submitted query, it quickly forward it to an agent and place a note on the case t...
In the task Intelligence for ITSM module How can I test the Incident categorization model on the incident form
I created on cluster in cluster definition. we have training frequency field in that page, for that i add every 1 day choice ,but i am unable to herehear can see only four choicesbut hear i added 5 choices
Is there a Now Assist for any of the GRC Applications in the pipeline? Or can you utilise the Now Assist for ITSM and reconfigure it to work for GRC? Looking in particular for a Now Assist for Risk Events. Or would I have to use Now Assist for Creato...
Hi all, I am currently working on a clustering solution for incidents. However many of our incident content is generated through templates, which causes my clustering solution to register the template texts as clusters. Problem: The stopword list I a...
Now Assist for IT Service Management (ITSM) Implementation BootcampHaving enabled the ITSM Assist console and installed ITSM Incident Assist plugin and activated skills for "Incident Summarization" and "Resolution Notes Generation", when creating a...
Hi All, Use case - Populate the prediction result (assignment group) in field message when short description is entered before submitting the form.the approach is i am trying to get the prediction from a PI model in rest api. then create a script inc...
We recently migrated to AI Search and love it. Now, we are upgrading to XANADU and configuring the AI Search NLQ Genius Results, but am unable to find the answers to these 2 questions:1. Can we configure the navigation action to go the CSM workspace ...
