Synonyms - making them unidirectional

[Bish Khan]

Hi 

Simple question - although the synonyms are bi-directional, is there anyway to force them to work unidirectionally. This would be handy for working on items that are within categories (without this information needing to be explicitly stated in a KB or catalog item). For example if a user is searching for 'macbook issues' it might also be useful to expand the search to 'laptop issues' but not 'thinkpad issues'. 

Thanks
Bish

[Shamus Mulhall · Accepted solution]

Currently there is no means to make the synonym expansion unidirectional.  I would encourage you to add an ideal on the ideal portal.  

Community idea portal: https://support.servicenow.com/ideas