Table used by GenAI to Summarize chat interaction

[Krystian Lepper]

Hi everyone,

I'm looking for a table used by GenAI to Summarize a chat interaction within Virtual Agent. I cannot find it in any tool documentation, can anyone help? 

Thanks in advance!

[Siva Sandilya V]

Hi Krystian,

Summarization is done from flow actions/ GenAI spoke. I don't think data is saved somewhere unless you copy it to a specific field and save it.

Cheers!

[TG6]

Hi Krystian,

if you are looking for the table that controls which external LLM is used to activate the "Summarize" function in Virtual Agent, please refer to the OneExtend Framework Reference.

Reference for Generative AI Controller (servicenow.com)

Via this link below, you can assign the appropriate external LLM to the function you are trying to activate.

Configure a provider for a generative AI capability (servicenow.com)

Once you activated the function, e.g., "Summarize", it will become available to you in the virtual agent designer, and you can start to include it in your VA conversations.

Use Generative AI Controller with Virtual Agent Designer (servicenow.com)

This is currently only possible with external LLMs. Please take appropriate care regarding client data.

Best regards

Tom