Can we translate short description and description fields content without using dynamic translations

[prashanth1027]

Hi Community,

I have a requirement where a German user creates an incident in German, and an English-speaking agent needs to see the short description (and description) in English automatically.

I don't want to use the dynamic translation icon to translate. Is there any other way to translate dynamic text from another language to the user's native language?

Thanks in advance

[Ankur Bawiskar]

@prashanth1027 

Approaches

1) create custom fields on task/incident and use server side logic to store translated value non-english to english into that custom fields

OR

2) Use before insert BR and store the translated value from non-english to english and store the german value into work_notes

If you want to use flow then use OOTB Dynamic Translation spoke if customer has paid for it, it's not free

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