How to Translate SC Task Short description and Description values created from Flow designer

Namita_Snow
Tera Expert

Need help in translating SC Task Short description and Description.

 

I have used Flow designer to create SC task and added description using gs.getMessage method. also created translation in sys_ui_message table. but translation is not working. 

Please help me on this issue, Thanks in Advance!

 

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1 REPLY 1

Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

@Namita_Snow,

So, I'm afraid typically the "Short Description" and "Description" fields are not UI level translatable because they are dynamically filled rather than being static like a UI action. Therefore, they can't be translated in that way. The most common use-case is actually via "Dynamic Translation" where the fulfiller would click a button at the time they are looking at that record which can be enabled like this (providing you have a suitable subscription),

Many thanks,
kind regards

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Director of Globalization Deployment, Internationalization