Translation capability for Email Composer

[Hardik10]

Do we have translation capability exist while using Email Compose in the HR Workspace? OR will ServiceNow able to translate the email on-demand based on the receiver's preferred language?

[Tanushree Maiti]

Hi @Hardik10 

ServiceNow's HR Agent Workspace supports out-of-the-box (OOB) dynamic translation.

Refer: https://www.servicenow.com/docs/r/zurich/platform-user-interface/dynamic-translation-support-in-your...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2232877

[Hardik10]

Thanks For the reply. it is supported on field level. I am looking for support when you click on Email Compose UI Action and on next screen where you can create an email. 

[Ankur Bawiskar]

@Hardik10 

I think Email Compose part doesn't handle the translation on it's own in HR workspace

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[Alex Coope - SN]

@Hardik10,

This is something we've spoken about internally, because that specific scenario doesn't trigger an "updated" notification that you could turn on DT to said notification. 

Have you tried the end-user viewing their "task" in the Portal and using DT in the Activity Stream?

Many thanks,
Kind regards