Just in case you plan to provide a Ukrainian language to you ServiceNow users. You will not found the official language of Ukraine among the I18N plugins. Starting San Diego release, however, you will be able to install an unofficial scoped applicati...
As of the Tokyo release, a Localization Framework Artifact for Surveys is provided ootb. Currently the ootb artifact does not support Assessments. So, I've seen a few posts recently about Surveys, Assessments and Quizzes, with questions ranging fr...
For those reading this just after the Christmas break, I hope you all had a good one and a happy new year. Just before the holidays my team and I were asked "how do you translate a Guided Tour?", so we put pen to paper and made another PoC Localizat...
In the Tokyo release, it is now possible to perform "Bulk Article Translations" via the Localization Framework. Check the release notes here for more info. I recently got asked this question by a Customer, where-by they suddenly had a business re...
In previous blog posts I've talked about the idea of hard-coded strings in certain Methods and API's and how bad they are (because those strings aren't translatable when they are hard-coded. A few years ago I wrote an app in one of our internal hack...
In the Tokyo release, we introduced a Language Picker for various Service Portal header menus ootb.To learn more about it, check this post. In this article I want to go through the notion of User Experience (UX) and how it is a super important conc...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When scripting hardcoded messages, a best practice is to have maintainability and internationalization in mind. An often-used method for hardcoded messages w...
I was in a call with a Customer the other day and they were struggling to find where a particular translation was coming from. Reason being was that they were in their UAT phase of their implementation and so they wanted to make an edit.So, let's del...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Globalization?Train...
If you are a visual learner look no further! We have put together a table of content for our translation-related YouTube videos, explaining basic and complex localization concepts in short bites. You are one click away from the answer to your questio...
I often get asked "what are the translation capabilities in the platform?" in the sense of how can they be used. Coupled with this, there is often a mis-understanding around when Dynamic Translation can be used vs when it should be used. So, let's go...
When using our products in any language other than English, you might have noticed that some of the text was still appearing in English. The first thought that would come to mind is that case is “Why is my instance bilingual? My answer to tha...
When I started my ServiceNow journey back in a chilly February of 2012, I was learning so many new things. At the time I remember trying to be super conscious of not picking up any bad habits, so I would always make special notes of things that might...
Just before the Christmas break I was asked to help out an interesting issue for a Customer that was about to go-live with a bunch of languages. So for my first post in the new year, I thought it would be a great topic to cover. The high-level was th...
In the Tokyo release a new Capability has been added (via the Localization Framework) to drastically simplify how you can implement multi-lingual email notifications.Check it out here in the Tokyo release notes. It is now possible to translate the No...
So I wanted to start this week's blog with a bit of a thought experiment, which might be a bit controversial to some, however I think it's an important topic to help those who don't necessarily know to be fully aware of the options available. That is...
So I wanted to cover a topic that I very briefly touched on in last weeks HR Academy session. In case you missed it, here it is:* If you haven't yet seen it, be aware that I go through an awful lot of stuff in a very short period of time. So just be ...
So I wanted to start this post with another question, because it has a lot of consequences, interestingly it may not be as simple as it would at first appear. The Challenge One thing we need to establish, is that (depending on your intended needs)...
I want to propose a question - if you are a Platform owner or Service owner and you offer multiple languages to your end users, do you track it? As I write this, do you know how many English users you have vs Language A and Language B, in order to se...
This morning the new "Localization Expert Series" learning path on NowLearning went live, available here. As some of you know and if you've been reading my previous posts, you'll understand that it's a pretty vast topic often with few simple answers ...
Steph Morillo
