I was in a call with a Customer this past week and they mentioned that they were having issues with non-English emails being sent into their instance which weren't being correctly picked up as a "reply" or "forward" correctly and so their Inbound Ema...
A little while ago we prototyped our "PA Dashboard" artifact. For a time it was great (and it still is for those types of dashboards) but now with things moving on in the platform and leaning more towards "PAR Dashboards", it's time to revisit this s...
Dynamic Translate Use Case I recently had a customer where there was a transition from catalog item to incident. The variables were sent into the work notes. However, they also had people across the world putting data in different lanugages. The engl...
This past week, I had an interesting question from one of our SC's. He's working with one of our Customers and they would like to be able to translate some of their Dashboards into other Languages. Immediately I started thinking - what type of dashb...
Hi, Customer is multilingual - english, spanish, portuguese. Needs to display catalog service for users in such languages. In order not to create 3 items - each for a language. Documentation refers to Localization Framework, but... these are only t...
My youngest son asked me this question the other week and I had to tell him that whilst English is the most prevalent language around the world, it's not the only one. Which raises a very interesting point.Typically, we see two types of Customers: Gl...
I had an interesting question from a partner this past week, in that they wanted to translate their "Indoor Maps" they had made. As I'm always up for a challenge, putting pen to paper, I think you might guess what happened next. Get your favour...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, In a previous article, I shared how to achieve static Multi-lingual notification support. Say what, multi-lingual notifications, is that an option with Servi...
In the Tokyo release we introduced a new means of installing the Language packs. Gone are the days of a Language pack taking hours to install. However this new method changes a few things, so grab your favourite beverage and / or snack and lets delve...
Just in case you plan to provide a Ukrainian language to you ServiceNow users. You will not found the official language of Ukraine among the I18N plugins. Starting San Diego release, however, you will be able to install an unofficial scoped applicati...
As of the Tokyo release, a Localization Framework Artifact for Surveys is provided ootb. Currently the ootb artifact does not support Assessments. So, I've seen a few posts recently about Surveys, Assessments and Quizzes, with questions ranging fr...
In the Tokyo release, it is now possible to perform "Bulk Article Translations" via the Localization Framework. Check the release notes here for more info. I recently got asked this question by a Customer, where-by they suddenly had a business re...
In previous blog posts I've talked about the idea of hard-coded strings in certain Methods and API's and how bad they are (because those strings aren't translatable when they are hard-coded. A few years ago I wrote an app in one of our internal hack...
In the Tokyo release, we introduced a Language Picker for various Service Portal header menus ootb.To learn more about it, check this post. In this article I want to go through the notion of User Experience (UX) and how it is a super important conc...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When scripting hardcoded messages, a best practice is to have maintainability and internationalization in mind. An often-used method for hardcoded messages w...
I was in a call with a Customer the other day and they were struggling to find where a particular translation was coming from. Reason being was that they were in their UAT phase of their implementation and so they wanted to make an edit.So, let's del...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Globalization?Train...
If you are a visual learner look no further! We have put together a table of content for our translation-related YouTube videos, explaining basic and complex localization concepts in short bites. You are one click away from the answer to your questio...
I often get asked "what are the translation capabilities in the platform?" in the sense of how can they be used. Coupled with this, there is often a mis-understanding around when Dynamic Translation can be used vs when it should be used. So, let's go...
When using our products in any language other than English, you might have noticed that some of the text was still appearing in English. The first thought that would come to mind is that case is “Why is my instance bilingual? My answer to tha...
Steph Morillo
