Add an attachment to the work note field instead of additional comments

[johnsonjohn]

Hello - when I add an attachment on an incident form, it also adds the attachment to the additional comment field.  Does anyone know if there is a way to add the attachment to the work note field instead?  Thanks in advance.

[SaiRaviKiran Ak]

If you add any attachment to the record then it just show as one of the activity for that particular record. So it should be visible in activity section. It shouldn't add to the additional comments field

[johnsonjohn]

Thank you.  I think our instance has some rule that is adding the attachment to the additional comments field on the catalog task form (I incorrectly said incident).  I will look into the rule further.  Thanks for your feedback.

[Brian Lancaster · Accepted solution]

It looks like an additional comment but is not actually a comment.  You can just remove attachments from the activity stream. 

Then remove attachment

If you just want to make it so users do not see some attachments for example something added by an ITIL user you could modify the ACLs.

[johnsonjohn]

Thank you Brian, I appreciate that information - very helpful.  Our instance has some rule that is adding an attachment to the additional comments field on the task form (I incorrectly said incident).  I'll check into this rule further.  Appreciate your guidance.