Dictionary override to Knowledge and Cat items

[Sravanthi10]

Hi Guys,

I have created a new group and made that group to be shown only for Incidents. I followed this and did this:

1. Create your new group type (e.g., 'Incident Assignment') in table [sys_user_group_type].
2. Open the module:   System Definition>Dictionary
3. Search for Table = task and Column Name = assignment_group, and open that dictionary entry.
4. Scroll to the bottom to find the related list Dictionary Overrides.
5. You may see one listed for Incident, but if not just click 'New'.
6. Check the box for 'Override reference qualifier' and then specify your new RefQual:
   (e.g.)    active=true^type=[insert sys_id of your new group type here]^EQ
7. Save your override.

So, I don't see that group either in change or problem but I am seeing that newly created group in catalog items and Knowledge articles. It means, I am able to select that newly created group both while ordering an item or creating a knowledge. How not to pop up this group in Assignment group field for these two?

Please help

Regards,

Sravanthi

[Anil Lande]

Hi,

You need to modify/create dictionary override record for these two table with the steps you followed on incident. 

If you don't want to see this group then the reference qualifier query would be:

active=true^typeNOT LIKE<insert sys_id of your new group type here>

Thanks,

Anil Lande

[Sravanthi10]

Hi ANil,

I navigated to Dictionary Entries table and in that, table i put as task and column name as assignment_group, then I got one record. SO, when I open that record and scroll down little, I see Dictionary overrides in the Related List.

So, I opened the incident one and followed the above mentioned process. I have not put any condition like "typeNOT LIKE"  to change request or problem. But the group is not visible for changes or problem.

And also, in that Dictionary overrides I don't see knowledge record or sc_cat_item like I found for incident. So, can you tell me where to change?

Regards,

Sravanthi

[Anil Lande]

You have made changes to related with incident only. The related List record was for incident table so it will override the behavior only for incident table field (i.e assignment group)

You have to update all required related list record like for table=change, table =problem etc. If record are not there then create one for table.

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/data-dictionary-tabl...

Thanks,

Anil Lande

[Anil Lande]

Please check related list.

It is having more than one record:

If you want to show group in problem then open problem record and override reference qualifier with query

 active=true^type=[insert sys_id of your new group type here]^EQ

If you don't want to show on in sc_req_item tables assignment group field then create new record for that table and below query

active=true^typeNOT LIKE<insert sys_id of your new group type here>

Thanks,
Anil Lande