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Incident P5 - Planning

awong2
Tera Contributor

‎05-31-2015 06:35 PM

Why would an incident be classified as P5 - Planning?   Can you provide some examples of when this priority would be used?

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BenPhillipsSNC
Kilo Guru

‎06-01-2015 05:07 PM

Hi Amanda,



I actually found this blog post from googling, I think it's an interesting explanation on priorites. Incident Prioritization in Detail | Good Morning, IT!



An organization might use a "Planning" priority on an incident because it might have a length of planned resolution time that exceeds most of the ordinary SLA's.



-Ben  


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BenPhillipsSNC
Kilo Guru
In response to BenPhillipsSNC

‎06-09-2015 02:15 PM

If that helped, could you mark it as "helpful answer" or "correct answer"? Thank you!


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