Is it possible to create a custom role and change the incidents that are displayed depending on the group that has been assigned the custom role?I want to control the incidents that can be viewed by the custom role. Is that possible? I have created a...
Hello Dev community, I'm trying to implement below requirement in servicenow workspace UI: Add a hyperlink next to checkbox field. Whenever this checkbox field is checked, link should disappear, if unchecked link should be present. UI Macros are no...
Is it possible to schedule the catalog tasks under the request item for execution?It would be great if the catalog tasks under the request item could be scheduled for execution, just like the Planned Start date in a Change Task.
If I want to control the execution time of a Request item, is it possible to create a flow where the catalog task is executed at the date and time entered in the request form? Please tell me how to do it.
In ServiceNow OOB, when the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?If so, please tell me the name of the configuration record.
Is it possible to use the Field Encryption module to encrypt and store(sys_attachment) files attached to service request catalog items?If it is possible, I would appreciate it if you could share the procedure.
Hi team,I’m working on a Catalog Client Script (onLoad) where I need to populate a reference variable (configuration_item) based on a URL parameter ci=1.https://<instance>.service-now.com/<catalog_page>?id=sc_cat_item&sys_id=(sys id of CI)&ci=1 OnLoa...
Hi, I have configured a Metric Definition on the Problem table to calculate the total time a Problem record spends in the RCA state, starting from the Problem creation time.Requirement:When the Problem state changes:From RCA → Fix in ProgressFrom RC...
Hi,I created a catalog item that is only accessible to managers. so if a user wants to request, they must go to their managers and only managers can raise a request for them. the issue is when one of the managers selects a user who doesn't have acces...
I am working in ServiceNow (FSO scope) inside a widget and trying to update the RITM state to "Request Cancelled" via script (mentioned below)The flow context state changes to Cancelled when I run it in Background Script, but the RITM record itself d...
Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...
Not sure where to put this, but figured I'd start here. Here is the scenarioWe are doing a project where the Help Desk will need to select a number of devices from a list and assign them to a site as they are refreshed.Once they are selected, they ca...
Hi,We want to enhance the experience for First-Level Agents by dynamically prompting them to collect specific inforation based on the selected Incident Category.For example,When Incident is submitted and If Category is Network then Prompt the agent t...
Hi,i want to enhance the experience for First-Level Agents by dynamically prompting them to collect specific information based on the selected Incident Category.For example, When an Incident is Submittend and If Category is NetworkPrompt the agent t...
Hi Community!Hope you are doing well!I have inactivated a choice to the field (custom field in the case) as per the Business requirement. When I check it in List view, it is working fine. But when I check it in the Form View, I can be able to select ...