How do I limit the date field so that future dates cannot be selected for Assessment Metrics?
This is the survey form - assessment metrics - question data type: date that we want to limit.
Forum Posts
WHEN SC_TASK(REQ) RECORDE CREATE , Request state is automated Approved
Helloflow desingertrigger : When creating a req record(sc_request), when I submit the catalog item, the Request State value is automatically "Approved "The Ask Fo rApproval process for the flow you created is no longer requested.By default, the exis...
Getting error after creating user in ATF
Hello community, I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonati...
Business Rule Effected Admin
We are attempting to integrate incidents using the API.We created an API user and assigned the custom role "itsm_write_create_api_fjdx".We created the following business rule because we do not want the API user to read the sys_user table, but we enco...
Employee Center search: why alphabetical sorting still isn’t as simple as it sounds
Hello Community,While working with Employee Center search, I’ve noticed that achieving consistent alphabetical (A–Z) sorting across results is not as straightforward as it might appear, particularly when translated fields, relevance ranking, and mult...
CMDB maturity fails when ownership and lifecycle aren’t enforced — agree or disagree?
Hello Community,In reviewing multiple CMDB implementations, I’ve noticed that technical enablement (discovery, CI classes, and relationships) is often well established, yet overall CMDB maturity and trust in the data can still lag.In many cases, the ...
Change Request Legacy Workflow domain condition not honored on insert – BR vs workflow timing.
Hi All,I’m trying to understand the actual behavior of the “Run after business rules” option in legacy workflows, especially around condition evaluation timing.ScenarioChange Request – Standard workflowWorkflow condition uses Domain (e.g., Domain is ...
Resolved! Knowledge Base is not indexed:(
I added an index to the Knowledge Table, but it says "0 records".It's been a day since I indexed it, so there seems to be something else.Do you notice what is causing it?
Resolved! Clarification on Now Learning WebAssessor Account Management, Certification Portability, and Exam
Hello Everyone, We would like to seek clarification regarding the management of Now Learning and WebAssessor accounts, specifically in relation to certification ownership, visibility, and exam access when changing organizations in the future.Backgrou...
ServiceNow Localization and Language Translation
ServiceNow Localization and Language TranslationThis article explains how translations work in ServiceNow, the plugins required, key translation tables, debugging techniques, and implementation approach.Plugins Required for TranslationsTo enable tran...
How to differenciate the weekends and weekdays sla's with current day?
Hi,Created two SLA's based on two different durations one for weekdays another one weekends.Created two schedules one for weekdays another one weekends as per below screenshorts.SLAs and Schedules:1st SLA:2nd SLA:Here Based on conditons i created a i...
Survey is not triggerd based on catalog item category in RITM
Hi, I have three survey's 'A', 'B' and 'C' so and have three categories from catalog item Category is 'X', Category is 'Y' and Category is 'Z'.I want to send survey when state is resolved based on catalog item category from RITM (Variables) as per be...
Resolved! How to copy attachment from sys_email to case record
Hi, I am trying the copy attachment from sys_email to case record so i havee used below code but not getting mapped.Can anyone please let us know where i missed?(function executeRule(current, previous /*null when async*/) { // Add your code here ...
How remove the mandatory on HR service field from case creation.
Hi, I want to remove the mandatory on HR service field from case creation.Can anyone please help on this, It will be useful. Thanks!
Resolved! How to enable audit delete for any table in ServiceNow?
Hi, How to enable audit delete records for any table in ServiceNow?Can anyone please help on this, it will be helpful. Thanks!
