Hide Known Error template for custom KB
Hi Team, I need to disable/hide the Known Error Article template for one of the custom KB in both classic and sow view how to do it. Regards,Abhilasha
Forum Posts
Impact after upgrading to the Zurich version
We are integrating ServiceNow with an external tool using an API management tool called 3scale. However, after upgrading ServiceNow to the Zurich version, the 3scale API authentication no longer works, and we receive an HTTP 500 error indicating that...
I want to control the incidents that can be viewed by the custom role.
Is it possible to create a custom role and change the incidents that are displayed depending on the group that has been assigned the custom role?I want to control the incidents that can be viewed by the custom role. Is that possible? I have created a...
Hyperlink next to/ embedded to the checkbox field in Servicenow Workspace UI
Hello Dev community, I'm trying to implement below requirement in servicenow workspace UI: Add a hyperlink next to checkbox field. Whenever this checkbox field is checked, link should disappear, if unchecked link should be present. UI Macros are no...
Is it possible to schedule the catalog tasks under the request item for execution?
Is it possible to schedule the catalog tasks under the request item for execution?It would be great if the catalog tasks under the request item could be scheduled for execution, just like the Planned Start date in a Change Task.
I would like to specify the execution time for the catalog task.
If I want to control the execution time of a Request item, is it possible to create a flow where the catalog task is executed at the date and time entered in the request form? Please tell me how to do it.
When the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?
In ServiceNow OOB, when the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?If so, please tell me the name of the configuration record.
Is it possible to use the Field Encryption module to encrypt files?
Is it possible to use the Field Encryption module to encrypt and store(sys_attachment) files attached to service request catalog items?If it is possible, I would appreciate it if you could share the procedure.
Catalog Client Script not setting the reference variable using URL parameter (value keeps reverting)
Hi team,I’m working on a Catalog Client Script (onLoad) where I need to populate a reference variable (configuration_item) based on a URL parameter ci=1.https://<instance>.service-now.com/<catalog_page>?id=sc_cat_item&sys_id=(sys id of CI)&ci=1 OnLoa...
Need Help Updating Existing Metric Instance Instead of Creating Duplicate Records
Hi, I have configured a Metric Definition on the Problem table to calculate the total time a Problem record spends in the RCA state, starting from the Problem creation time.Requirement:When the Problem state changes:From RCA → Fix in ProgressFrom RC...
Resolved! Unable to request for another user in Portal
Hi,I created a catalog item that is only accessible to managers. so if a user wants to request, they must go to their managers and only managers can raise a request for them. the issue is when one of the managers selects a user who doesn't have acces...
RITM State/Stage is not getting updated
I am working in ServiceNow (FSO scope) inside a widget and trying to update the RITM state to "Request Cancelled" via script (mentioned below)The flow context state changes to Cancelled when I run it in Background Script, but the RITM record itself d...
Resolved! "Download PDF" UI action in Workspace
Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...
List collector and update records - multiple variables
Not sure where to put this, but figured I'd start here. Here is the scenarioWe are doing a project where the Help Desk will need to select a number of devices from a list and assign them to a site as they are refreshed.Once they are selected, they ca...
Enabling Category-Based Dynamic Information Collection for First-Level Agents
Hi,We want to enhance the experience for First-Level Agents by dynamically prompting them to collect specific inforation based on the selected Incident Category.For example,When Incident is submitted and If Category is Network then Prompt the agent t...