Service Mapping Basics

This video tries to explore on the basics of Service Mapping by discovering the service map of a 2 tier Java based web application and discuss over the following topics: 1. Explore the basics of Servi...

Opportunity to Participate in User Experience Research!

Calling all Operator Workspace admins and Network Operations Center (NOC) Operators! We invite your participation in our upcoming usability testing research. Through this project, we are offering a fi...

Now on Now: The journey to AI begins with an automation-first mindset

The new AIOps capabilities in ServiceNow ITOM are the magic wand of the ServiceNow IT Technical Operations team. How? This team inside ServiceNow is combining historical data and text-based correlatio...

ServiceNow Discovery Basics

The video talks on the following topics related to ServiceNow Discovery - Basic working of discovery - Different phases of discovery - Discover a windows server - Explore discovery status and the data...

Awesomenow - MidServer restart linux vm midserver using windows midserver vm

This blog talks about a solution on how to use a Windows VM as a controller to stop / start midservers installed on linux VMs. Youtube demo : https://youtu.be/Zwt8B20-nu0 Install- Posh-SSH on Windows ...

SRE Mastery with ServiceNow Site Reliability Operations (SR Ops)

For DevOps-driven practices, SRE adoption will only continue to grow; the practice and culture shift will take priority for many Enterprises. In my latest video, I go through SRE concepts and what Ser...

Cloud Discovery in ServiceNow - Azure

The video demostrates on how to configure Cloud discovery for Azure in ServiceNow and it runs through the following points: - Setup credentials and service principal account for Azure - Discover datac...

consolidated midserver calculation sheets

Consolidated midserver planning sheets. References : https://community.servicenow.com/community?id=community_question&sys_id=750f0fa1dbdcdbc01dcaf3231f961995 https://community.servicenow.com/community...

Discovery ports

List of ports used by Discovery  

File Based Discovery - tips and tricks for the Discovery Administrator

Hey all.. the last few months have been innodated with friends out there looking to enhance their Software Asset Management program and why I write. As we all know Servicenow Discovery does a pretty n...

Let's talk about ITOM Security (Discovery & CMDB)

Security is a largely important topic when it comes to building a CMDB with ServiceNow Discovery. In this video, Alexander Ljungström, managing director at Einar & Partners, goes through security-rela...

To The Lab - Episode 1 - Agent Client Collector for Visibility

Agent Based Discovery is fully released and a game-changer in ServiceNow ITOM. Check our hands-on ITOM lab where we break down, configure and show all the juicy bits and pieces around the new "Agent C...

Agent Client Collector for Visibility (ACC-V) has been announced!

Agent Client Collector for Visibility (ACC-V) has been announced and we're super excited about it! In this video we're having a look at what we know today and soon we will also publish a hands-on vide...

ServiceNow extends the System of Action to End User Computers and Servers.

We are excited to announce general availability of the Agent Client Collector for Visibility! This is part of the ServiceNow unified agent strategy whereby many tough use cases can be solved with a si...