Updates to the Discovery video playlist

We've updated our Discovery playlist with our most recent videos! You can view the Discovery playlist here.This playlist now includes:Troubleshooting a Down ServiceNow MID ServerHow to Set Up a MID Se...

Knowledge Base Digest: Orchestration - February 24, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Seeking Approval - Part 3 : Manual Approvals and Approval Coordinator

I've used the the phrase "Approval activities" frequently in this Seeking Approval series. If you open the Workflow Editor and load a workflow that uses a Task table as its current record, you will se...

Seeking Approval - Part 2: Task vs non-Task approvals and the Approval - Group Activity

In Part 1 of this series, I covered the basics of how workflow approval activities work. This time, I'm going to peel back the covers a bit more, and look at the difference between approvals for recor...

Seeking Approval - Part 1: The Basics and the Approval - User activity

Automating an approval process is a common use case for workflow, but can sometimes lead people into difficulties. I thought it would useful to explain how the different approval activities work, and ...

Troubleshooting a Down ServiceNow MID Server

We recently published a new MID Server video! Whether they have been active for some time or are being deployed for the first time, MID Servers can go down. This video explains common Windows service ...

How to Setup an Orchestration PowerShell Activity in a Workflow

In the video, I cover the basics for setting up a PowerShell activity. We'll look at the PowerShell script as well as the workflow and a quick demo. I'll briefly touch on best practices for the situat...

Discovery Performance Patch - SCCM Identifier

Affected CustomersAll customers that have Discovery and SCCM (above 3.0) installed are affected by this issue. If you are an affected customer with a decent size CMDB, this fix will significantly impr...

Eureka Discovery Deleted Installed Software Issue

Affected CustomersOnly customers that are on Eureka and have Discovery and Software Asset Management installed are affected by this issue. Problem SymptomsInstalled Software are getting deleted out of...

Orchestration run local command activity

Recently, upon talking to a colleague of mine (Chris Maloy), I realized that there's not an Orchestration activity to allow running a command on a MID server. Out of the box, there are SSH command act...

The Benefits of good "Behavior" while Performing Discovery Scans

The Shazzam probe is used to try to get some initial information about all of the IP's we are trying to scan, so it would be helpful if there were some ways to make this run a little faster. You can s...

Discovery / MID server documentation

Hello,Recently I have been very involved in coming up with various troubleshooting articles, webinars and videos for Discovery and MID server. There's A LOT of information and it could be difficult to...

5-part series on Troubleshooting a failed Discovery

We've noticed that Discovery is a popular topic on the community and in the product documentation. Because of this, we've created a video series that:Introduces discoveryDemonstrates what a successful...

Find the unique list of IP addresses found by Discovery

From speaking to Doug Schulze recently, I realized that sometimes people want to see a list of unique IP addresses that Discovery has found in their environment. Unfortunately the way the IP address t...