Tips for Using Workflow Condition Activities

ServiceNow workflows automate multi-step processes consisting of multiple activities linked with transitions. For example, you can create workflows for emergency change requests, service catalog reque...

There's a good chance your device CAN be discovered using Discovery

Out of the Box, the ServiceNow Discovery application can discover a vast amount of devices. The application can find devices that connect to your network as well as any running software. It can discov...

Community Code Snippets: Creating Your Own AD Server

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken Orchestration training and has good advanced...

Selecting the best stage renderer for a workflow

Workflows in ServiceNow automate processes and contain a sequence of activities. Common workflows include routine changes, incident resolution, and notifying users of pending approvals. Here is an exa...

Ensuring that service catalog request item workflows start

Using the Service Catalog and workflows together is a smart way to make the process of ordering items more automated and efficient. Sometimes, though, customers have trouble with service catalog item ...

The special agent of ServiceNow: MID Server

One of the most powerful features of ServiceNow is the Discovery plugin and Orchestration plugin. With these plugins, you can discover CIs and automate things within your network when you install the ...

TechBytes Episode 5: Discovery - Tips, Tricks, and Best Practices

In this episode, ben.yukich provides tips and tricks for using the powerful Discovery tool to identify, maintain, and get control of the configuration items in your Configuration Management Database (...

ServiceNow Scripting 101: Calling a Sub-Workflow, Part II

All: My latest ServiceNow scripting article was published today. This is the continuation of my previous article: Calling a Sub-Workflow, Part I This article is a lab guide that covers the Orchestrati...

ServiceNow Scripting 101: Calling a Sub-Workflow, Part I

All:My latest ServiceNow scripting article was published today. I focused on a new format: Labs! This article covers a basic Orchestration sub-workflow, and some best practices. The next article, due ...

Waiting for [the workflow event named] Godot

Workflows tend to be long running processes. They typically "live" for anywhere from several hours to several days. Very little of that lifetime is spent doing actual computation. Most of a workflow's...

How to Identify and Resolve Probe and Sensor Version Conflicts

To facilitate troubleshooting probe-sensor version conflicts, the ServiceNow platform provides major and minor version fields, starting with the Fuji release. A major version change is a change in the...

Introduction to Probe and Sensor Versioning

Discovery probes and sensors perform data collection and processing tasks. In collaboration with Joshua Gerbasi and Chris Nguyen the Multimedia Team recently published this video that explains how the...

Discover multiple CIs with the same serial number - Part I

This is in regards to the legacy CI identifiers used prior to the Geneva release and without Service Mapping. For information on how to handle this scenario using the new CI identifiers, please refere...

Limiting fields that you want to see using a JSONv2 call

The ability to describe sets of data in JSON format is a natural extension to the JavaScript language. ServiceNow supports a web service interface that operates on the JSON object as the data input an...