Waiting for [the workflow event named] Godot

Workflows tend to be long running processes. They typically "live" for anywhere from several hours to several days. Very little of that lifetime is spent doing actual computation. Most of a workflow's...

How to Identify and Resolve Probe and Sensor Version Conflicts

To facilitate troubleshooting probe-sensor version conflicts, the ServiceNow platform provides major and minor version fields, starting with the Fuji release. A major version change is a change in the...

Introduction to Probe and Sensor Versioning

Discovery probes and sensors perform data collection and processing tasks. In collaboration with Joshua Gerbasi and Chris Nguyen the Multimedia Team recently published this video that explains how the...

Discover multiple CIs with the same serial number - Part I

This is in regards to the legacy CI identifiers used prior to the Geneva release and without Service Mapping. For information on how to handle this scenario using the new CI identifiers, please refere...

Limiting fields that you want to see using a JSONv2 call

The ability to describe sets of data in JSON format is a natural extension to the JavaScript language. ServiceNow supports a web service interface that operates on the JSON object as the data input an...

Handling Rejection - the rollback activities

At the end of my Seeking Approval article, I promised one on handling the rejection path of an approval. I was thinking that I would go into detail on how to use a rollback activity and the pitfalls y...

Updates to the Discovery video playlist

We've updated our Discovery playlist with our most recent videos! You can view the Discovery playlist here.This playlist now includes:Troubleshooting a Down ServiceNow MID ServerHow to Set Up a MID Se...

Knowledge Base Digest: Orchestration - February 24, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Seeking Approval - Part 3 : Manual Approvals and Approval Coordinator

I've used the the phrase "Approval activities" frequently in this Seeking Approval series. If you open the Workflow Editor and load a workflow that uses a Task table as its current record, you will se...

Seeking Approval - Part 2: Task vs non-Task approvals and the Approval - Group Activity

In Part 1 of this series, I covered the basics of how workflow approval activities work. This time, I'm going to peel back the covers a bit more, and look at the difference between approvals for recor...

Seeking Approval - Part 1: The Basics and the Approval - User activity

Automating an approval process is a common use case for workflow, but can sometimes lead people into difficulties. I thought it would useful to explain how the different approval activities work, and ...

Troubleshooting a Down ServiceNow MID Server

We recently published a new MID Server video! Whether they have been active for some time or are being deployed for the first time, MID Servers can go down. This video explains common Windows service ...

How to Setup an Orchestration PowerShell Activity in a Workflow

In the video, I cover the basics for setting up a PowerShell activity. We'll look at the PowerShell script as well as the workflow and a quick demo. I'll briefly touch on best practices for the situat...

Discovery Performance Patch - SCCM Identifier

Affected CustomersAll customers that have Discovery and SCCM (above 3.0) installed are affected by this issue. If you are an affected customer with a decent size CMDB, this fix will significantly impr...