ITOM blog

Discovery / MID server documentation

Hello,Recently I have been very involved in coming up with various troubleshooting articles, webinars and videos for Discovery and MID server. There's A LOT of information and it could be difficult to...

5-part series on Troubleshooting a failed Discovery

We've noticed that Discovery is a popular topic on the community and in the product documentation. Because of this, we've created a video series that:Introduces discoveryDemonstrates what a successful...

Find the unique list of IP addresses found by Discovery

From speaking to Doug Schulze recently, I realized that sometimes people want to see a list of unique IP addresses that Discovery has found in their environment. Unfortunately the way the IP address t...

Automating Routine Tasks

ServiceNow's platform can help to manage and deliver business services within many different parts of an organization. In order to deliver and provide a service, there are often many steps that have t...

ServiceNow Discovery: Find the Gold

The best IT thinkers understand that you need a lightweight discovery technology built on the same platform as the ITSM functionality it supports. Much like attaching GPS to a metal detector.[image so...

Discovery Best (better) Practices

All new for 2023, attached is a zip file of some of the better practices I've come across in the 14+ years of doing discovery deployments and support...Your mileage may vary, there are many things to ...

Build A Simple SNMP Classifier

New Video Series I'm trying out, sorry for the poor quality but I'll get better...  Set to 480p Resolution so its not so blurry

Four Great Questions

Had a request from a great customer in regards to the resources and impact Discovery will have within their environment. Thought it would be great to share because I know they are probably not the onl...

Discovery Migrations

Hey all....I'm catching a few problems where after an instance has moved over to our new state of the art Data Center that the Mid Server no longer functions and reports as 'down' in the instance. In ...

My ToolBox

Being the guy who goes out in the field deploying the Discovery product, like any good workman I come with a bag full of "tools" to help identify and troubleshoot discovery problems when scanning netw...

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