NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken Orchestration training and has good advanced...
Workflows in ServiceNow automate processes and contain a sequence of activities. Common workflows include routine changes, incident resolution, and notifying users of pending approvals. Here is an exa...
Using the Service Catalog and workflows together is a smart way to make the process of ordering items more automated and efficient. Sometimes, though, customers have trouble with service catalog item ...
One of the most powerful features of ServiceNow is the Discovery plugin and Orchestration plugin. With these plugins, you can discover CIs and automate things within your network when you install the ...
In this episode, ben.yukich provides tips and tricks for using the powerful Discovery tool to identify, maintain, and get control of the configuration items in your Configuration Management Database (...
All: My latest ServiceNow scripting article was published today. This is the continuation of my previous article: Calling a Sub-Workflow, Part I This article is a lab guide that covers the Orchestrati...
All:My latest ServiceNow scripting article was published today. I focused on a new format: Labs! This article covers a basic Orchestration sub-workflow, and some best practices. The next article, due ...
Workflows tend to be long running processes. They typically "live" for anywhere from several hours to several days. Very little of that lifetime is spent doing actual computation. Most of a workflow's...
To facilitate troubleshooting probe-sensor version conflicts, the ServiceNow platform provides major and minor version fields, starting with the Fuji release. A major version change is a change in the...
Discovery probes and sensors perform data collection and processing tasks. In collaboration with Joshua Gerbasi and Chris Nguyen the Multimedia Team recently published this video that explains how the...
This is in regards to the legacy CI identifiers used prior to the Geneva release and without Service Mapping. For information on how to handle this scenario using the new CI identifiers, please refere...
The ability to describe sets of data in JSON format is a natural extension to the JavaScript language. ServiceNow supports a web service interface that operates on the JSON object as the data input an...
At the end of my Seeking Approval article, I promised one on handling the rejection path of an approval. I was thinking that I would go into detail on how to use a rollback activity and the pitfalls y...
We've updated our Discovery playlist with our most recent videos! You can view the Discovery playlist here.This playlist now includes:Troubleshooting a Down ServiceNow MID ServerHow to Set Up a MID Se...
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AWS Discovery on ServiceNow: Pattern-Based vs. Ser...
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Introducing the ServiceNow ITOM AIOps Configuratio...
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Forta Software Discovery
