ITOM blog

Troubleshooting a Down ServiceNow MID Server

We recently published a new MID Server video! Whether they have been active for some time or are being deployed for the first time, MID Servers can go down. This video explains common Windows service ...

How to Setup an Orchestration PowerShell Activity in a Workflow

In the video, I cover the basics for setting up a PowerShell activity. We'll look at the PowerShell script as well as the workflow and a quick demo. I'll briefly touch on best practices for the situat...

Discovery Performance Patch - SCCM Identifier

Affected CustomersAll customers that have Discovery and SCCM (above 3.0) installed are affected by this issue. If you are an affected customer with a decent size CMDB, this fix will significantly impr...

Eureka Discovery Deleted Installed Software Issue

Affected CustomersOnly customers that are on Eureka and have Discovery and Software Asset Management installed are affected by this issue. Problem SymptomsInstalled Software are getting deleted out of...

Orchestration run local command activity

Recently, upon talking to a colleague of mine (Chris Maloy), I realized that there's not an Orchestration activity to allow running a command on a MID server. Out of the box, there are SSH command act...

The Benefits of good "Behavior" while Performing Discovery Scans

The Shazzam probe is used to try to get some initial information about all of the IP's we are trying to scan, so it would be helpful if there were some ways to make this run a little faster. You can s...

Discovery / MID server documentation

Hello,Recently I have been very involved in coming up with various troubleshooting articles, webinars and videos for Discovery and MID server. There's A LOT of information and it could be difficult to...

5-part series on Troubleshooting a failed Discovery

We've noticed that Discovery is a popular topic on the community and in the product documentation. Because of this, we've created a video series that:Introduces discoveryDemonstrates what a successful...

Find the unique list of IP addresses found by Discovery

From speaking to Doug Schulze recently, I realized that sometimes people want to see a list of unique IP addresses that Discovery has found in their environment. Unfortunately the way the IP address t...

Automating Routine Tasks

ServiceNow's platform can help to manage and deliver business services within many different parts of an organization. In order to deliver and provide a service, there are often many steps that have t...

ServiceNow Discovery: Find the Gold

The best IT thinkers understand that you need a lightweight discovery technology built on the same platform as the ITSM functionality it supports. Much like attaching GPS to a metal detector.[image so...

Discovery Best (better) Practices

All new for 2023, attached is a zip file of some of the better practices I've come across in the 14+ years of doing discovery deployments and support...Your mileage may vary, there are many things to ...

Build A Simple SNMP Classifier

New Video Series I'm trying out, sorry for the poor quality but I'll get better...  Set to 480p Resolution so its not so blurry

Four Great Questions

Had a request from a great customer in regards to the resources and impact Discovery will have within their environment. Thought it would be great to share because I know they are probably not the onl...

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