Discovery Schedule Attributes

All, first and foremost all recognition, accolades and any potential tomato slinging should be directed at @aleck_lin . He is the author, creator and brilliant mind behind this great enhancement to ou...

Leveraging ServiceNow's AIOps Without a Mature CMDB: A Guide to Maximizing Value

In the world of IT operations, the Configuration Management Database (CMDB) is often considered the heart of an organization. It provides a structured view of all the configuration items (CIs), their ...

ServiceNow named a Leader in process-centric AIOps platforms

We’re excited to announce The Forrester Wave™: Process-Centric AI For IT Operations (AIOps), Q2 2023 named ServiceNow as a Leader among the top vendors in the crowded AIOps market. Our journey to this...

Harnessing the Power of ServiceNow's Predictive AIOps: A Journey through CMDB Maturity

The Configuration Management Database (CMDB) serves as the heart of an IT organization. It provides a structured view of all the configuration items (CIs), their attributes, and their interconnected r...

ITSM ServiceNow User Research - Unlock Your Productivity Potential - Revolutionize Work Mgmt!

We’d love to hear from you regarding a new feature focused on assisting IT analysts with managing their assigned work. We are seeking feedback on design concepts that aim to help team members efficien...

Converting an Application Service from Top Down to a CSDM Application Service

Service Mapping is very important for the CMDB. Configuration Management needs to understand the business value of the infrastructure components in the CMDB. The fastest, easiest way to map applicatio...

ITOM ServiceNow User Research: We want to learn from you!

At ServiceNow, we're always looking to improve our products and experience, but we can only do that by hearing from the experts-you! We are looking to meet with people whose daily work involves Event ...

Real-Time Monitoring and Discovery of Private Cloud VMware with ServiceNow AIOps

ServiceNow AIOps seamlessly integrates with VMware environments, leveraging VMware's native APIs to discover and monitor virtual machines, hosts, data stores, and data centers. It automatically discov...

Running patterns with the Agent Client Collector? Check out what's new on the Innovation Lab!

Pattern Execution with the Agent Client Collector Dear All, I am pleased to announce the feature we have all been looking for: the agents are now enabled to execute patterns!!! More specifically, the ...

The Era of Generative AIOps

The landscape of Artificial Intelligence for IT Operations (AIOps) has been an arena of constant evolution and innovation. As we move into the next phase of AIOps, one concept stands as a game-changer...

Now on Now: How to optimize cloud operations in Microsoft Azure

Cloud optimization following a Microsoft Azure migration is vital to maximizing performance, controlling costs, and having a strong security posture. Hear a ServiceNow internal practitioner share his ...

Gaining Value from AIOps Solutions Without a Fully Matured CMDB

In my previous blog I provided a comprehensive coverage for ServiceNow AIOps solution and its multiple techniques. AIOps is transforming the way organizations manage and respond to IT incidents. By le...

What's New for ITOM Health in the ServiceNow Store

We are pleased to announce the following new features and enhancements for ITOM now in the ServiceNow Store: The Advanced Promotion Engine is the latest feature in our ITOM Health offerings and is des...

What's new for ITOM Visibility in the Store

We are pleased to announce the following new enhancements for ITOM Visibility currently in the ServiceNow Store: We are excited for you all to see the latest enhancements to the ServiceNow Service Map...