ITOM blog

ITOM Health - What’s new in Vancouver

Vancouver is already in Early Access and now is a great time to evaluate What’s New in ITOM Health. There is an impressive list of enhancements and new features, but the star of the What’s New show is...

ITOM AIOps Resource Library (moved to ITOM articles)

This content will continue being updated in ITOM articles here. The ServiceNow AIOps solution leverages the ITOM Health and Observability applications to ingest events, logs, metrics and traces from m...

ServiceNow AIOps Remediation Flows

Creating alert remediation flows is easy especially if you know where to look. When evaluating alert remediation flows, we recommend to update the Event Management Connectors store app as there are re...

Omdia names ServiceNow a Leader in recent AIOps Universe report

I’m excited to announce that ServiceNow has been named a Leader for the second straight year in the Omdia Universe for AIOps 2023/24. This comes on the heels of Forrester naming ServiceNow as a Leader...

Why use an agent as opposed to Horizontal discovery? or, Vice-versa.

Had the very privileged opportunity to be a part of a recent fantastic webinar hosted by two of the greatest champions for ServiceNow Visibility (among others) Steve Emerson @sremerson and Severin Lau...

Shazzam Parser V2

Some might remember I created and posted an update set that would parse the Shazzam result. I did this because many of my friends here would just dread having to parse through the Shazzam port scan re...

Discovery Schedule Attributes

All, first and foremost all recognition, accolades and any potential tomato slinging should be directed at @aleck_lin . He is the author, creator and brilliant mind behind this great enhancement to ou...

Leveraging ServiceNow's AIOps Without a Mature CMDB: A Guide to Maximizing Value

In the world of IT operations, the Configuration Management Database (CMDB) is often considered the heart of an organization. It provides a structured view of all the configuration items (CIs), their ...

ServiceNow named a Leader in process-centric AIOps platforms

We’re excited to announce The Forrester Wave™: Process-Centric AI For IT Operations (AIOps), Q2 2023 named ServiceNow as a Leader among the top vendors in the crowded AIOps market. Our journey to this...

Harnessing the Power of ServiceNow's Predictive AIOps: A Journey through CMDB Maturity

The Configuration Management Database (CMDB) serves as the heart of an IT organization. It provides a structured view of all the configuration items (CIs), their attributes, and their interconnected r...

ITSM ServiceNow User Research - Unlock Your Productivity Potential - Revolutionize Work Mgmt!

We’d love to hear from you regarding a new feature focused on assisting IT analysts with managing their assigned work. We are seeking feedback on design concepts that aim to help team members efficien...

Converting an Application Service from Top Down to a CSDM Application Service

Service Mapping is very important for the CMDB. Configuration Management needs to understand the business value of the infrastructure components in the CMDB. The fastest, easiest way to map applicatio...

ITOM ServiceNow User Research: We want to learn from you!

At ServiceNow, we're always looking to improve our products and experience, but we can only do that by hearing from the experts-you! We are looking to meet with people whose daily work involves Event ...

Real-Time Monitoring and Discovery of Private Cloud VMware with ServiceNow AIOps

ServiceNow AIOps seamlessly integrates with VMware environments, leveraging VMware's native APIs to discover and monitor virtual machines, hosts, data stores, and data centers. It automatically discov...

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