The countdown is on: Nexus for Service Operations 2026

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Solve the problems  you're working on right now.  

Struggling with CMDB health and data quality? That health score looks fine until something breaks, and then everybody’s unsure who owns the fix.

Learn how to:

• Fix CMDB data that affects business outcomes instead of only health scores
• Automate governance with A remediation
• Retire, archive, and manage CIs with Data Manager and Data Certification
• Build scalable ownership models using CSDM, Technology Management Services, and Dynamic CI Groups
• Apply data quality best practices with Discovery, Dynamic IRE, and Data Foundations

Trying to cut operational noise and improve service reliability?

When ten tools are all shouting about the same outage, can you truly fix it faster?

Discover how you can:

• Build trusted service context with Service Mapping
• Improve visibility across cloud, infrastructure, IT, OT, and AI estate assets
• Modernize your Event Management practices
• Use Health Log Analytics and Service Reliability Management to identify issues faster and improve operational resilience

Balancing better employee experiences with lower ticket volumes?

Everyone wants faster resolutions and fewer repeat tickets for the service desk.

Explore how to:

• Deliver omnichannel self-service through voice, chat, and digital channels
• Resolve issues proactively before employees report them
• Speed up resolution times and cut service desk workload
• Build processes and workflows that put you on the path toward Zero-touch Support experiences

Need to move faster on change without taking on more risk?

Learn practical approaches for:

• Implementing Modern Change Management, Digital Product Release, agentic Change Management, and AI workflows
• Delivering faster releases while holding the line on governance and compliance

See where Service Operations is going next

Once the foundational work is covered, you'll get a first-hand look at what’s coming next forService Operations:

• AI specialists for Service Desk and IT Operations
• Agentic AI and Autonomous IT
• MCP-powered operational intelligence
• AI-driven analytics and automation
• Emerging capabilities across ITSM, ITOM, CMDB, and Service Operations workflows

All this, all for free

Your registration includes:

• Hands-on labs
• Interactive roundtables
• One-on-one guidance from ServiceNow experts
• Product strategy and roadmap discussions
• Customer success stories and proven practices
• Networking with peers facing the same operational challenges you are

Wait—is Nexus really free to attend?

Yes. Nexus for Service Operations is free for customers. No registration fee, no conference fee, no training fee. Bring your questions, your challenges, and whatever’s been stuck on your backlog. You’ll leave with practical guidance, a few items you can tackle on Monday morning, and a clearer path for getting more value out of the ServiceNow products you own—and a look at what’s next.

Register now and we’ll see you at Nexus for Service Operations.