Abandoned to many error :Found duplicate items in the payload (index 5 and 16), using className [cmdb_ci_ip_network] and fields [subnet].

aakashsharma
Tera Contributor

‎08-31-2020 02:15 AM

I am troubleshooting this pattern built and it is failing due to payload having duplicate attribute but I seem to not understand whats the error log is saying :

Identification CI Errors:
Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Found duplicate items in the payload (index 5 and 16), using className [cmdb_ci_ip_network] and fields [subnet]. Remove duplicate items from the payload,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,
Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Found duplicate items in the payload (index 16 and 5), using className [cmdb_ci_ip_network] and fields [subnet]. Remove duplicate items from the payload,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandone
Identifier rule are derived from Hardware :
find_real_file.png
This is the identifiers Related CI type
find_real_file.png
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Manju88
Mega Guru

‎08-31-2020 03:15 AM

Hi,

 

This is caused due to the too many Duplicate records in you're rel table(cmdb_rel_ci).

You will need  to enable the  Debug for the CI Identification parameter on the Discovery properties ( glide.discovery.debug.ci_identification ) and quick discovery the affected device.

Then check the logs on the syslog_list.do, the CI Identification ones would be like: 

identification_engine : DUPLICATE_RELATIONSHIP_TYPES Duplicate relationship type records exists with name [Master of::Stack Member of]

After you figure out which relationship type is got duplicates, just go to the cmdb_rel_type_list.do and filter by name. It should be only one record for the same type.

Before deleting the duplicate is worth to check on the cmdb_ci_rel_list.do if there is any relationship using that particular type, then delete the record that's not being used.

 

Ref:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0715696

 

Thanks,

Manjunatha G