Hi all,Please let me know how to discover end user devices. I know we can do it using Agent collector but pls let me know the exact prerequisites and what could be the easiest way to install agents on end user machines if client doesn't have SCCM/Nex...
We are trying to create a catalog item for internal use for our security team. the request does not have a defined assignment group and is selected by the user via a Variable on the form. We are trying to set the task.assignment_group field to the v...
Hi All, While performing service mapping, I had configured a JIRA Service. But it throws an error. Error - Failed to find process on host, No process detected on host, that is listening on port 1,433. Can I get the solution for this?
while sending data from snow to other tool"Unexpected token: <" error thrown from ServiceNow in servicenow task workflow
Hi Friends,I found vmapp6_https: 9443 ,vmapp_https: 5480 ports required to access VM ware Vcenter in service now documentation.But we have a list of ESXi host to be discovered (attached) which are not accessible , are there any Ports to be opened to ...
As per the whitepaper on Service Now its states on the below roles required for service mapping sm_admin, sm-user & sm_app_owner Pls advise if it’s a best practise to assign admin roles to all the app SMEs or app teams to design their own model? OR I...
Hi,Can someone please suggest how to discover ATM devices using ServiceNow discovery?Is there any OOB discovery patterns for ATM devices in Rome version?
Hi all, I've an issue with Azure Datacenter CIs being duplicated; I've around 40 DC's, although only 5 are in-use. Most, but not all, have been duplicated multiple times (58 for each so far), however fortunately only one contains the related cloud r...
I know that best practicies (as per the CSDM implementation stages document) is not to populate this table with manual CI's but I have inherited a CMDB where this has been done, and done a lot. There are 30,326 total CI's in this table, and 16,224 o...
Hi All Iam in San Diego and i came across as an issue recently that the some of the CI's status is getting changed automatically. I have done the below investigation however couldn't figure out what's happening. Could someone please help or suggest o...
Hello When discover the vCenter, we get all the VM's, ESX hosts, Templates ..... into the CMDB. When I discover the VM's separately (unix host discover), then we get duplicate entries into CMDB. (same name, different class - Should it be this way ? )...
I'm looking the best approach on how to extend ServiceNow Linux discovery to capture the user id for active processes - table cmdb_running_process. My understanding is that running processes are collected the following way:1) Probe "Unix - Active Pr...
In Event Management we have multiple sources that send events to our ServiceNow instance. Our NOC/SOC-team have a list in Agent Workspace where they have alerts for each source, but they recently found out that when an Alert is grouped into primary a...
I wanted to make some changes to certain transforms and fields in my target table.(I am loading Exchange Distrbution Lists from AD)However, when I ran the Import, nothing changed!This was due to the Source Recency TimeStamp. This is a great feature ...
Hello! I'm 4 weeks into a new job as ITOM Product Owner and I'm still learning the current environment. My previous environment was stricly ITOM Visibility and this is ITOM Pro, with SAM. Right off the bat, I saw that cmdb_ci_spkg was not being po...
