We've configured the SolarWinds/ServiceNow integration and incidents are being created properly from alerts, but we're finding now that once the incident is resolved (an active state) in ServiceNow the incident is getting re-opened because the alert ...
Why would I see the following in the Discovery logs? Launching Pattern for CI type cmdb_ci_appl_tuxedo, skipping creation of Shell CI Is it is a property, missing credentials, etc.?
Hello All, We are discovery Azure cloud using service account and discovery is working fine as well. However we are not seeing IP address being populated on VM instance table against any VM coming from Azure. To discovery Azure IP addresses, we found...
There was a need to have switchport names ('interface_name') to combine the related switch name and the interface name. Ex: Switch01-Eth1/1. This was to allow users to easily identify which switch the port was associated with on certain forms and vie...
Hi Team, Could someone please share your ideas for me, We have created around 300+ service maps. However due to operational changes maps are getting changed (update, new, delete). I can compare with baseline in the map. My requirement is, how do i se...
I am finding this issue in the discovery log? Any help would be great! Sensor error when processing Horizontal Pattern: No sensors defined
Please explain how to convert IPv4 address to IPV6 address for discovery ? Here Mid servers are build with WinRm protocol and team said it should be discovered using IPv6 address How to convert IPV6 address with prefix for following ip range ( 10.80...
Hi In an event rule, I'm trying to extract the name of a server from its FQDN (in the node field).So I have ABCD.internal.server and I want to have ABCD what ever can be the other parts of the fqdn. When I test the expression (\w+)\. on https://reg...
Hi, We have recently enabled Service Mapping on one of our Istanbul instances and we need to map some Business Services. The problem that we are facing is that we already have CIs for those services in the cmdb_ci_service table and those are being ...
Does anybody have any experience integrating Quest's Spotlight database monitoring tool into ITOM Event Management?Quest do not have any solution in this area and no plans to offer anything. It appears that we can query the Spotlight database for ala...
We was able to discover local user with our old discovery tool but struggling to get this information out using the Agent ACC has anyone been able to do this at all? We basically want to pull the last logged on of a device using the ACC so in theory ...
Hello,Can I integrate AppDynamics in ServiceNow only for the Event Management portion? (or) Do I have to make the full integration CMDB & Events since one cannot go with the other?If I can integrate AppDynamics in ServiceNow only for Event Management...
Confiured openshift, as Servicenow recommends, however, i see ssl certificate error, but when i go to the midserver, to look for these parameters: <parameter name="mid.ssl.bootstrap.default.target_endpoint" value="*.service-now.com"/><parameter name=...
Hello Experts, We have observed lately that our discovery schedules that are configured to run as after discovery are not getting triggered immediately after their parent schedule is completed/cancelled. Next schedule takes around 20-30 mins to trigg...
Hi Community I have a mid server, I want to check on which tables that mid server is referenced. The reason behind this is, we have provisioned a new mid server and we want to replace the old mid server with the new mid server. Thanks in advance
