Active Directory integration (LDAP integration) with Service Now.

arijpaul · ‎08-29-2017

Hello All

I have setup Active Directory integration with Service-Now instance. On the Service Now instance when I test the connection it shows as "Connected successfully". And when I "browse" and filter with the Distinguished Name it shows the objects. However I am unable to access the Service Now instance login page using my domain credentials. Whenever I try to access the login page it asks for credentials. When I enter my domain credentials it states that username or password is invalid. SSO is also not working. Ideally we should be able to login to the Service Now console via SSO using the same domain credentials.

So both SSO and even manually providing the domain credentials is failing?

Can someone say if I am missing something?

corina · ‎08-29-2017

Hello Arijit.

You would need to import them.

You can start with a test import on your dev/test instance of course.

Under LDAP-Server

you have Test load 20 records or Load all records

LDAP type data source

After you loaded the records you map them to your sys_user table for example ( should you import users).

It goes the same way as a normal import.

More details about the LDAP integration here:

LDAP integration

View solution in original post

arijpaul · ‎08-31-2017

Anyways thank you so much Corina.

I will work on setting up Multi-Provider SSO again. I will also try to open up an incident with Service Now.

I will keep you posted.

corina · ‎08-31-2017

The logs you get when you reproduce the issue