adding Gmail as pop3 in servicenow

[Arjun23]

Hi all,

1.I have the requirement to add gmail or any mail as a pop3 server in servicenow.

if it is not possible

2.when anyone sends email to <instance@servicenow.com>, it should be redirected to my email.

Please assist me in doing this!

Thanks,

Arjun.

[Arjun23 · Accepted solution]

Hi Jeffscn,

Scenario:if i am sending mailfrom:name@yahoo.com ->To: Name@gmail.com. then incident should be created in our instance.

To achieve this:

Go to gmail: make 100% sure that "POP3 download" in our Gmail settings is set to "Enable POP for mail that arrives from now on". If not, Gmail will send all existing (even read) messages to instance when it first connects.

then, we need to create a pop server in servicenow, 

username:my gmail

password:my gmail password

Enable SSL:on

port server:pop.gmail.com

port number:995(as it is portnumber for gmail pop3 server).

and test on connection.

If there is a error message like:

1.[AUTH]pass word and username doesnot match-> please enter correct credentials while creating pop server.

2.if there is error message like:[AUTH] Web login required: https://support.google.com/mail/answer/78754->

. Open your browser

.Login to Google mail using the web interface at www.gmail.com

.At the top of the page you will see a message saying:
Google prevented suspicious attempt to sign into your account. Was it you?

. Click the "Was it you?" link

. Click the "It was me" button to confirm that you are the one trying to login to the account.

Then click on Test connection. It will work for sure.

Please mark helpful and hit Accepted soultion, if you think useful.

Thanks,

Arjun.