Agent based Discovery with ServiceNow?

[Daniel Borkowi1]

Hi Community,

today I was asked by customer if agent based discovery possible with ServiceNow. I can remember that it was mentioned at Knowledge 18. Someone said that there will be a support of this approach in future releases (can’t remember if this person talked about London or Madrid). Do anyone know if there's anything on the roadmap?

Greets,

Daniel

[Daniel Borkowi1]

Hi Berny,

yes that will be the consequence. I really hoped not to need 3rd party tool integration.

[bernyalvarado]

Yeah. I'll let you know if this ever appears to be changing in the future. 

Thanks,

Berny

[bernyalvarado · Accepted solution]

Hi Daniel, would you mind marking one of the responses as correct? Unfortunately as of now it's not on the roadmap. ServiceNow architecture will continue to rely in MID Server and can still integrate with other third party agent based solutions like BigFix.

Thanks,

Berny 

[bernyalvarado]

Perhaps to update this post... the Agent Client Collector is now the agent based discovery by ServiceNow. I believe it has been available since Paris. 

The following page is the best one that describes how it works: https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/agent-client-collector...

Thanks,

Berny

[StephenM]

Good news, at Knowledge 2019 there was some chatter about an agent based solution for discovery in the near future, I believe around the NY release. Its also expected to have some monitoring capabilities leveraging the same language as Nagios agents.