Hi All I need a help on the below requirement. I have created a catalog item "maintenance request" and created one custom table called "Customer notifications". The Variables that are created on the catalog item like lob and customer if the values of...
HI, We are installing ITOM Health and we would like to know which roles we would require as ITOM admins. Of course we need the ITOM_admin role, what other roles would you recommend? I will list a few tasks bellow which we would like to be able to a...
Hi Guys! Anyone able to discover AWS Workspaces? If so, Please share how did you do it or a SNow documents you are following. We're able to discover our AWS resources and want to explore the Workspaces too. Thank you in advance! Ceasar
Can an Identification Rule be created to prevent duplicate names in the cmdb_ci_computer table for manual entries? I understand the OOB identification rule is derived from hardware but that allows for duplicate names in the computer table when recor...
Discovery Errors Dashboard We are in the process of reviewing the errors that are appearing on our Discovery Errors Dashboard, however we are unsure of which errors should be targeted and rectified first. Is there a Get Well playbook that tells us h...
Hi, Can you please let me know which method you use to send metrics form your monitoring tools to ITOM? Example of monitoring tools are: Splunk, SCOM, OBM, Dynatrace, Solarwinds.... I am hearing that ServiceNow direction will be to install a ServiceN...
Hi Folks, Is it possible to trigger an external API call, from a workflow? We do not have Orchestration, but I am curious if this is possible. Thanks in advance.
running an api call to pull all hardware records $uri = "https://cscglobaldev.service-now.com/api/now/table/cmdb_ci_hardware There are 14K records in the table. Only 5K are getting returned (so the 10000 limit isn't even applied yet). Any tho...
I am new to ITOM and I wanted to create a simple PowerShell script using the PowerShell activity to remove a user from a group. Since for some reason there is an activity built to add a user to a group, but none to remove a user. The script is below:...
vCenter 7.0 no longer has port 9443 available and this is the port that was being used in earlier versions of vCenters for classification. So I was hoping someone knows what the new port ServiceNow is using to discover these devices?
We are implementing Discovery for a company which is phasing out docker by replacing it by podman (https://podman.io/). Unfortunately, I think there is no pattern available in ServiceNow that can identify podman currently. Would ServiceNow soon creat...
Do we need the service account that scan domain controllers to have domain access permission? can they still be discovered if we just give them regular admin not domain access? is there a documentation for it?
Hello, I am using following approch to avoid creation of many transform maps for different lower-level tables Create a field map of "Class" field (sys_class_name) where I can define the backend table name of each class, e.g.: 'cmdb_ci_esx_server' or ...
Hi, When the discovery process is running on laptops is there a way to get the Warranty expiration date? Thanks, Lior grinberg
Hello All, We are seeing some CIs without serial number and sub status as "duplicate error" in computer table. We want to get read of such CIs, and my client agrees to archive them. Need to know the process of archiving CIs and so they no longe...
