Hello Experts , I noticed when I checked one server under the cmdb_ci_win_server it's status changes to retired .Also when I checked the same VM under the table cmdb_ci_vm_instance it's status is on . I have gone through the audit log and understand ...
I have requirement where we have few batch job servers supporting multiple application services. When we create a Service Map for those Applications, We need to add those Batch Job servers as separate entry points. Since the Batch Job servers does no...
Issue:Unable to export or download the Report charts from Service Now (Reports extracted with graphical type: Bar Chart,Pie Chart etc).I just want to export the report charts and add trend lines, goal line and do some modifications into it . Observat...
Hi All,I'm new to Servicenow.Alert is created for an event, but when try to click on the link for respective event I can see a tab opening with the message record not found . The alert is created because the event management jobs are delay in seconds...
I'm trying to create a checklist for our build team so that we dont run into issues with Discovery. I have looked at KBs/Discussion posts and they all have bits and pieces. I need a full checklist. Heres what I have but please correct me if I'm wrong...
Does the account the MID Server use have to be an Interactive account or can it be a Non-Interactive account? If it can be Non-interactive can you provide all the settings the account needs, if any, to be able to discover servers on the same Windows ...
We've recently started doing Cloud Discovery for both AWS and Azure and have a significant number of records populating into the Cloud Resource (cmdb_ci_cmp_resource) table, which is a good thing because the cloud teams like the data. My question is,...
Hi, We have different sources populating CMDB records, operating system values are not normalized, and the operating system populating from SCCM is highlighted in blue color since it is not matching the choice list. One option I could see is to updat...
We have Dynatrace connected to ServiceNow that's constantly sending out Events to ServiceNow and Incidents are being created from the Alerts. I need to reduce noise, specifically for CPU/Memory saturation events. The requirement is if you get an Even...
How to automate complete renewal process - end to end automation of SSL certificate lifecycle management of digicert with servicenow integration. Looking for architecture diagram, pre-requisites, related documents, risks, challenges......
How to get information of services existing on Linux server by discovery? This is an image of the service name output by the systemctl status command. I've got from NowSupport how to use the Pattern designer to extend the "Extension Section" of the ...
Hello, Can anyone please let me know list of Service Now Discovery Windows Commands. Thanks, Pranita Bahuguni
I have been asked to discovery Kronos time clock devices. ServiceNow does not provide probes and sensors for these devices out of the box. After upgrading to Kingston, I started using credential-less discovery to create the CI. However, I need to cap...
Hi All, We have tried to access the below API from local browser. https://<instance>/api/now/table/em_alert We have the mentioned privileges evt_mgmt_admin, evt_mgmt_user, evt_mgmt_operator, web_service_admin, rest_api_explorer,rest_service, soap and...
Hello,Is it possible to create a report of Groups that do not have Users assigned to them?Thanks!