Agent based Discovery with ServiceNow?

[Daniel Borkowi1]

Hi Community,

today I was asked by customer if agent based discovery possible with ServiceNow. I can remember that it was mentioned at Knowledge 18. Someone said that there will be a support of this approach in future releases (can’t remember if this person talked about London or Madrid). Do anyone know if there's anything on the roadmap?

Greets,

Daniel

[manivk]

I am not sure about roadmap for agent based disco but agent/agentless has its own merits. If deep-dive discovery is required,collection of performance metrics, any update on the system agent may perform better. It should be customer choice to decide what they really want agent/agentless.

Also, Servicenow may increase their scope and enter into enterprise monitoring (as already they have Event management) who knows so everything can be covered under 1 ecosystem. 

[jan_at_te]

There is no agent-based Discovery right now, nor that I heard about that it would be there in future. The only 'agent-based' what is belonging to ITOM and Discovery is the Advanced Application Dependency Mapping (ADM) feature where scripts are getting installed on host machines to determine/explore the application flow:

https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/reference/r_ApplicationDependencyMapping.html#r_ApplicationDependencyMapping

[Daniel Borkowi1]

Thanks to all of you. In my opinion it would be a nice capability if you can choose between agentless and agentbased. Mostly there are security restrictions in some network segments which makes agentless discovery impossible. I think agentbased could be helpful in such cases.

[bernyalvarado]

Hi Daniel, 

You could do agent based discovery by using other systems (like BigFix) and then through an integration populate the ServiceNow CMDB.

Thanks,

Berny

[bernyalvarado]

I hope this helps! 🙂