03-02-2022 12:35 PM
Running into an issue where the status shows up but the host data collection shows 'collection failed'. I am able to run discovery against that same device and gather details without issue.
03-02-2022 01:07 PM
Hi Stephen,
Collection failed seems to be a different issue than the connection.
Can you try executing the check commands on the server and see if any issue with the check definitions?
Thanks,
Raj
03-02-2022 01:15 PM
Like execute the check commands on the computer that the agent is installed on that is having the collection failed message?
03-02-2022 01:20 PM
Yes, for example.
I am wondering if it has something to do with file permissions, ServiceNow is unable to execute check commands.
03-02-2022 01:23 PM
I will check this out.
What If that is the case, what are the permissions need to execute these commands on windows devices?
