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How to configure Post Incident Review tab in incident form

Hi All, I wanted to configure the Post Incident Review  tab  in the incident form please let me know how to use this feature . I done through the doc which i have mentioned below but i didnt get the idea like how to configure it in the incident form....

supreeth by Kilo Contributor
  • 2207 Views
  • 3 replies
  • 0 helpfuls

Resolved! Virtual Citrix Netscaler discovery

We have a lot of citrix netscalers for which some of them are virtual appliances and some are physical. The physical netscalers are discovered correctly but the virtual netscalers are not because virtual netscalers have the same serial number. This r...

RolandW1 by Tera Expert
  • 3734 Views
  • 10 replies
  • 5 helpfuls

Resolved! Shazzam probe being stuck

Hello, we have weekly discovery schedules set up in place and have been working for years. All of sudden these schedules being canceled it self due to time out. after digging further, we found that 'shazzam' probe being sent out but 'processed' state...

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Paul125 by Kilo Guru
  • 2678 Views
  • 22 replies
  • 2 helpfuls

Resolved! MID Server upgrade failed

Our instance recently upgraded from Jakarta patch 7 to patch 8a. We have 4 MID servers 3 of them have been upgraded to patch 8a but one MID Server haven't been upgraded and version field showing yellow color. I couldn't see upgrade related link to ma...

Paul125 by Kilo Guru
  • 5183 Views
  • 16 replies
  • 1 helpfuls

Resolved! Citrix Netscaler pattern

HiI am having lots of trouble getting the default Citrix Netscaler pattern to work. One of two things happens:- The pattern stops at "get vservers table" in the identification section. In debug mode the connection fails to the snmp device 8/10 times-...

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What dictates event flapping and reopen states?

Does anybody know the thresholds around the flapping and reopen states?  I.e., what time periods between events dictate when alerts to go into and out of these states?

dick by Kilo Contributor
  • 1383 Views
  • 2 replies
  • 2 helpfuls

Chat queue entry states

Hi all,Records in the chat_queue_entry table, wich is where all the chat's are stored have a state connected to them. I am wondering how these states are controlled? I cannot find any information in the product documentation. I have a need to report ...

which credential has been used to discover a CI?

Hi, how do know that which credential has been used to discover a server? for an example i have a linux server and have SNMP and SSH credential added for this. now how do get to know that snmp has been used or SSH to discover the CI. i went to ECC an...

How is the cmdb_ci_service_auto table populated?

I created a dashboard view from the event management menu using wiki... https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/event-management-operator/task/operator-create-dashbaord-view.html The wiki mentions going to the...

dick by Kilo Contributor
  • 4514 Views
  • 4 replies
  • 0 helpfuls

Resolved! AD Password Reset when SSO is configured

Im looking to implement an AD password reset for a ServiceNow client. User currently access their ServiceNow portal via SSO (ADFS). So they access ServiceNow via an SSO link which logs them into ServiceNow. But if they have forgotten their windows pa...

Jay130 by Kilo Contributor
  • 3828 Views
  • 6 replies
  • 0 helpfuls

Resolved! Execute Powershell script on SCCM Server

HI All,           I have integrated ServiceNow - SCCM to Install and Un-Install Application. For any installation i will add Device Name to Installation collection in SCCM and SCCM will take 5 - 6 hours to install Software.           To trigger the i...

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Manoj75 by Tera Contributor
  • 2187 Views
  • 3 replies
  • 1 helpfuls

How can i activate plugin to do the Guided ITOM ?

I just completed step 1: Installation MID server and now i'm trying to do step 2: Discovery. But i realize that all the steps behind have the condition is activate plugin. But when i clicked on this, it's show a alert like below Pls help me !

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escanor by Giga Contributor
  • 2532 Views
  • 4 replies
  • 3 helpfuls