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Event Correlation in ServiceNow Event Manager

Hello Community, I'm new to snow event manager and working on Jakarta version on ServiceNow with Event Management Plugin enabled. Requirement: Correlate Switch down events with the underlying connected CI's host down events. Cause Event: Switch Event...

Resolved! WMI issues on Discovery of workstations

I read trough this thread. WMI issues on Discovery of workstations finding something of a similar issue with windows discovery, although its a way more widespread issue for workstations I have seem similar results on win servers.We have a huge volume...

cyked by Mega Guru
  • 1881 Views
  • 4 replies
  • 1 helpfuls

Resolved! Creating a confirm prompt within a UI action

Hello All,  I am trying to create a confirm prompt within the Reject UI action on the Change Request table. However, the client side "onclick" function does not appear to be working as it will not display the confirm box when rejecting a request. Som...

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Non discoverable CIs

  Hi, We have few types of storage and backup appliances which does not support discovery. Is there any OOB field to mark a CI as non-discoverable?  What are the strategies you follow to maintain non-discoverable CIs in CMDB? Regards, Chandra

chandra_ym by Kilo Expert
  • 2318 Views
  • 8 replies
  • 4 helpfuls

CMDB Query Builder for IP address

Hi, We would like to use CMDB Query Builder, so I wants to build query for his requirement. We have list of IP address for the hosts, so we are trying to pull all CIs associated for those IP address along with manager names.  I dont know how to build...

prasadsnow by Tera Contributor
  • 1121 Views
  • 2 replies
  • 0 helpfuls

How to parse JSON file in a discovery pattern

How do I parse a JSON file with a "Parse file" operation? I cannot find any example on docs site. Example: { "stuff": { "onetype": [ {"id":1,"name":"John Doe"}, {"id":2,"name":"Don Joeh"} ], "other...

Antal1 by Tera Contributor
  • 2665 Views
  • 7 replies
  • 0 helpfuls

Resolved! Discovery CI

Team, when i run quick discovery against an IP e.g [1.1.1.1.1] it discovers a CI and updates the CI in the CI table. However, the IP that gets updated in the CI table[1.1.1.2.2] is not same as the IP[1.1.1.1.1] i ran a quick discovery with. Appreciat...

mike2agk by Tera Contributor
  • 2038 Views
  • 11 replies
  • 4 helpfuls

Most recent Discovery - Empty

Hello All,Its being observed that some of the CIs are having most recent discovery as "Empty". We did a complete scan & quick scan, both the ways the CI is getting updated but still the Most Recent Discovery field shows up as "Empty" for some devices...

sreejith93 by Kilo Contributor
  • 2344 Views
  • 13 replies
  • 0 helpfuls

Create asset automatically when create CI

Hi guys, I need to import CMDB on ServiceNow using CSV file. When I import my file I have to create also Asset in alm_asset table. ServiceNow ishould not already automatically create the asset to create the CI?   Thanks,

Active, couldn't classify: No WMI connection

I am getting this error when discovering windows servers.  We were able to run this in sub production and aftger I cloned the sub prod to Prod for go live we are facing this issue I have checked the Mid Server.  It is running with the correct credent...

Kumar96 by Kilo Contributor
  • 3655 Views
  • 2 replies
  • 1 helpfuls