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Extract incremental data from ServiceNow

We have a requirement to set up an extraction process that would execute daily to extract incremental data from Service-Now. We were able to get initial data extract from Service-Now using the approach mentioned in the wiki Exporting Data - ServiceNo...

mallik3 by Kilo Explorer
  • 1974 Views
  • 3 replies
  • 0 helpfuls

Cisco ISE autenthication

Hello,Currently we are evaluating discovery on some network devices and we are using Cisco ISE to control access, and Radius in some others, do you know if discovery has any problem with that kind of setup?is there any restriction, like using ssh ins...

miguelrios by Tera Contributor
  • 2003 Views
  • 4 replies
  • 0 helpfuls

CI Schedule Manager - How to edit out-of-box reports?

I was wondering if anyone knew how to edit the out-of-box reports that are generated for the 'CI Schedule Manager' in the Discovery application (Kingston & London). If you follow my screenshots in order you will see how I get to the report I specific...

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SNMP Engine ID as an Identifier for Network Gear

I have some network switches that are causing me trouble with the identification phase of Discovery runs. The other ports on the switch often return different results than the management port when the SNMP Identity probes are run. Typically the manag...

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How to correctly use SNMPv3 credentials for Discovery?

I'm trying to discover Isilon storage servers and other equipment that use SNMPv3 for monitoring. For the storage servers, the admin can give me a v3 credential that is simply a username and password with read only access. Sounds simple, except that ...

Darth Jed by Tera Guru
  • 6536 Views
  • 6 replies
  • 1 helpfuls

AWS Discovery: Duplicate AWS Datacenters

I am discovering our AWS estate, using multiple Service Accounts. Discovery is creating an AWS Datacenter per Service Account, resulting in Duplicate Datacenters records Is this expected?   I have over 20 different AWS Service Accounts, the ideal wou...

_benow by Giga Expert
  • 1659 Views
  • 2 replies
  • 3 helpfuls

Service Mapping Error

I am getting the below two errors while performing discovery for mapping: I am facing this error after the recent upgrade of instance to Kingston   1.Nmap is not installed on MID Server. Verify all MIDs configured to handle selected IP Address have N...

Ashutosh30 by Kilo Contributor
  • 2612 Views
  • 7 replies
  • 5 helpfuls

Probe Parameters

I have a CIM Probe that runs on a non-standard port 6989 vs 5989 or 5988.  I can get it to work if I add the following probe parameter schema = HTTPS.  This works fine as long as the other CIM Probes use 5989.  However it breaks any probes that run o...

garylfry by Tera Contributor
  • 1572 Views
  • 1 replies
  • 0 helpfuls

Access RESTApi from inside ServiceNow Script

Hello, I am trying to access CMDB using ServiceNow given RESTApi from Script include.Password i can read of current user using below code +++++++++++++++++++++++++++var usr = new GlideRecord('sys_user');var tmp = usr.get(gs.getUserID());gs.info("Pass...

Ankit Bansal by Kilo Contributor
  • 2613 Views
  • 6 replies
  • 1 helpfuls

Resolved! What is a CIM Server and what are CIM credentials?

Hi,  Being from BMC background I have no idea about storage discovery using CIM Server. I have read the documentation but could not make out what is meant by CIM Server and its credentials? The storage discovery could be done using SMI-S provider or ...

Migration from J2SSH to SNCSSH

Eureka adds a new SSH library, SNCSSH or "ServiceNow SSH,"   which is gradually replacing the older J2SSH library or "Legacy SSH."J2SSH limitations:no longer being supported by the open source communitythe set of negotiable algorithms is steadily agi...

tim_broberg by ServiceNow Employee
  • 6623 Views
  • 18 replies
  • 1 helpfuls

Resolved! Discovered CIs created with empty name value

Hi, just been running discovery in our test environment and I've noted a few hundred CI have been created where the CI name is empty for the following classes;   Exit Interface Routing Rule Next Hop Routing Rule   I suspect this might be down to the ...

thomas81 by Giga Contributor
  • 2861 Views
  • 3 replies
  • 5 helpfuls