When discovery is run, does it also update the location field on CI. I am experiencing this issue where discovery is trying to update the location field with the value given in discovery schedule for the CI being discovered. Is this the expected beha...
Hi Experts,We are trying to integrate solarwinds with Servicenow using Event management module (OOB Connector). It is being noticed that certain custom attributes from Solarwinds are missing in Servicenow when connector is used.Any advise where can I...
Should AIX LPARs be considered as Virtual servers? If so, it doesn't seem that Business rule 'Virtual Computer Check' set "is virtual" attribute properly for AIX? If not, what are criteria SN is using to determine if an AIX server is virtual or physi...
How do you prevent a User from Approving Own Request (i.e. requested_for = Approver).
Morning all. I have set up a template on the incident table so when clicking the email icon the body contains the description as well as the name of the analyst the ticket is assigned to, their title and email address. I have had a request to change...
Hello AllI have setup Active Directory integration with Service-Now instance. On the Service Now instance when I test the connection it shows as "Connected successfully". And when I "browse" and filter with the Distinguished Name it shows the objects...
Hi Experts, Good Morning ! Could someone please let me know if we need to provide credentials for each and every device which we need to discover under Discover ---> credentials ? Suppose an organization has 50 desktops which we need to discover then...
Hi All, I am getting identification Engine Error for few nodes in one application where other node has been identified as the same CI for which i am getting identification error. Error Msg goes like this: Identification Engine error: null. Stacktra...
How do I create a discovery schedule for business services which have entry points defined? I do not want to run horizontal host or application discovery but the top-down discovery of service mapping.Currently the only option I see is to reuse the sc...
type of errors & how to resolve in discovery
Hi Guys, I can see there is default Notification and events available already. I have just put my email id and observe that i got the email when MID server was down but not when it is up, however I put both the condition in Notification. 1st que...
Greetings!While running our discovery scans, we were able to discovery about 60% of the Printers in the environment (CMDB_CI_PRINTER). We also noticed that under "CMDB_CI_PRINT_QUEUE" all the "Printers" maintained by the Infrastructure team are liste...
Hi,Need help,I am able to discover MSSQL,Oracle,MYSQL,PostgreSQL & MongoDB ,Database Instances.I am able to discover MSSQL database catalogs'Is it possible to Discover Oracle,MYSQL,PostgreSQL & MongoDB database catalogs?If yes what are the pre-requ...
we need your advice on best way to decomission main asset classes and children from CMDB. Seervicenow provides a mechanism to remove (delete) an asset (for example a server) and all it's children. what we want to do is to mark that device AND all...
We scanned an IP range sometime back, discovered servers and populated the CMDB classes. Now when I scan the same IP (this range has servers, network devices and workstations) and for an already discovered server, if a WMI classification fails due to...
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