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Resolved! WAP/Wireless Access Points not discovering

Hello Everyone,I am unable to discover WAP devices. I had chat network team, they mentioned "ICNP credentials are require to connect WAP devices" but ServiceNow doesn't have ICNP credentials type. When I am using SNMP credentials, I am not able to di...

Azure Discovery and service mapping

Hi Everyone, We discovered the azure components and need to create a service map. Have no idea how to proceed further!! if anyone did service mapping for Azure Environment please help me on this!! Thanks in Advance.   Lakshmi  

prasanna199 by Kilo Contributor
  • 2774 Views
  • 5 replies
  • 1 helpfuls

Resolved! Javascript.wrappedexception: wrapped ConversionError

Hello I have a an IF statement in a workflow that checks for location of three different variables in a catalog item.  However I am getting the following error (attached): Fault Description: org.mozilla.javascript.WrappedException:Wrapped conversionE...

eleung1 by Kilo Expert
  • 2785 Views
  • 4 replies
  • 1 helpfuls

Email is send-ignored (skipped)

Hello Guys,Seems to be some issue in email notification. this is how it looks, its send-ignored.I checked the error string and its blank.Email weight is 0User profile looks good.Email logs also not showing any reason why its skipped.What could be the...

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Nik Amy by Tera Contributor
  • 10235 Views
  • 19 replies
  • 8 helpfuls

Resolved! Account credentials for discovery account

We are planning to deploy CMDB / Discovery to our estate -  One of the early phases will be the discovery for the CMDB - to do this we need to create "discovery accounts " on every server.  This will take a long time in our compoany so I wanted to ki...

LesM by Kilo Contributor
  • 8079 Views
  • 2 replies
  • 5 helpfuls

Discovery of Middleware CI and Reconcilation

Hi All,We are in a process of reconcilation of Middleware CIs from SNow CMDB.My query is how can we identify the Middleware CI is active and running on the target Server?For example, assume there are 4 Weblogic CIs running at Unix Server and the same...

Boobalan by Mega Expert
  • 2104 Views
  • 2 replies
  • 0 helpfuls

Add user to group via workflow

Hi All,I just want to know if it is possible and how much effort is required to get the following working. We have allot of requests for ServiceNow access in our company and we would like to automate this process via a Workflow. I want to create a ne...

Clinton F by Tera Expert
  • 5427 Views
  • 15 replies
  • 5 helpfuls

current.work_notes.getJournalEntry(-1); returns an empty string

i tried the code from the documentation:  notes = current.work_notes.getJournalEntry(-1);       var na = notes.split("\n\n");                                     //stores each entry into an array of strings               for (var i = 0; i < na.lengt...

gsmallridge by Kilo Contributor
  • 12305 Views
  • 7 replies
  • 3 helpfuls

ServiceNow stores full configuration of network gear?

I am doing some research and want to know if ServiceNow stores configuration of network gear such as routers and firewalls. I watched some videos and browsed through the data sheets but couldn't conclude if CMDB is storing entire device configuration...

testr by Kilo Explorer
  • 1563 Views
  • 1 replies
  • 1 helpfuls

How to Enrich Events or Alerts by looking at another table?

Hello, Is there a way to update or enrich the event with more details from event management layer by looking at another table? The way i'm looking here is - We are using BPPM with dynamic data table to update the events as and when they appear.Can we...

Event Correlation in ServiceNow Event Manager

Hello Community, I'm new to snow event manager and working on Jakarta version on ServiceNow with Event Management Plugin enabled. Requirement: Correlate Switch down events with the underlying connected CI's host down events. Cause Event: Switch Event...