Hi,can anyone put me on the right track before I start this piece of work please? I've been asked to look at categorising our Knowledge Base and the client would like 4 levels of categorisation to allow ITIL users to create KB articles and the clien...
I need to hide the Save and Stay UI Action on the incident form unless the user has a specific role, but I don't want to modify the action directly because it's an OOB function. I've see examples where you can override global UI Actions by adding a U...
I am discovering windows servers and I have 1 server with DNS domain and 3 others with empty DNS domain.A quick wiki reference shows that "dns_domain" is the variable name which is populating CMDB and it's source is DNS. Now when I search for this va...
what is the hierarchy of field names in ServiceNow as they would be related to an organizational chart. We want to have the org chart translate into SN fields like user - group - department - parent. New to this so looking for advice. Thanks in...
Hello, I'm playing around with Selenium and I would like to automate the login for my "Hello World". If anybody has experience with automating ServiceNow testing with the FirefoxDriver, how do we deal with finding the elements in the the iFrame? ...
Element Descriptor is not documented for calgary. Is there any latest documentation available? Prior to calgary I have used below code to get the choice table name from the field element.var gr = new GlideRecord('cmdb_ci');gr.get('254570386f7fcd0095d...
When I try to open an INC in my queue I get error message that says "Record not found" I am not able to delete it as when I search for it , it does not show up in production,but it is in my queue? How do i get rid of this? What happened? Why is it sa...
Hi All, I am very new to ServiceNow and very little aware of SN capabilities and its best practices. I need help on deciding MID server is really required for integrating with web services in asynch manner. I have gone through multiple link on wik...
Hi everyone,I have written the below piece of code.bit it is not working.Can anyone please help me on that. var time=current.u_meeting_date; var gdt = new GlideDateTime(time); gs.addInfoMessage(gdt);//this is coming var timeupdated=gdt.addDays...
Hi all,While having a discussion with customer we got a scope of questions we couldn't really get clarified from ServiceNow wiki. Here is the list of questions:About VPN:1) Could you please provide some technical information about VPN implementation ...
I have created a custom table and am attempting to use it on an Inbound Email Action. I have run into a problem however in using GlideRecord to query the table. What is happening is that I will issue a Query and get the expected number of rows ba...
I've created a Database View that joins a couple tables. In the resulting list, I want to be able to filter if one field is less than another field. All the operators except "is same" & "is different" require a numeric value. Anyone have any id...
We have a need to add a VP for change approvals during blackout windows. We have played around with a script in the workflow but have not been able to get anything to work. Wanted to see if anyone else has done anything like this an how you went abo...
Hi All,We have implemented SN recently and by default all users have a single email address. eg username@example.com. Every morning we get an upload of user data via a MID server. All of this functions correctly however it has only recently come to o...
So I am looking for a way to set a custom stage to show (Skipped) based on the condition that the catalog task is set to closed incomplete. For the customer what they would see then would be a green check mark of the custom stage and (Skipped) after ...