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Resolved! How: Enhanced Device Identification for Discovery in DHCP Environments

EDIT: I double checked the wiki article, which was last modified in 2014 and the enhancement was identity probes and sensors.   Given the age, I don't believe that article is very applicable to what I describe below. I'm looking for some detail expla...

cyked by Mega Guru
  • 3326 Views
  • 10 replies
  • 3 helpfuls

Service Watch

Hi AllCurious to know what exactly is service watch and what range of scope it offers.Is it worth the while learning   for someone who has developer like background in SNOW and has never been exposed to stuff like   discovery,inventory and configurat...

kirti0604 by Kilo Contributor
  • 6526 Views
  • 3 replies
  • 2 helpfuls

Discovery of Storage Devices

Hi,We have a requirement to discover the below storage devices:1. Hitachi HNAS 3080 & 40602. HP EVA 4400Wanted to know the pre-requisites for discovering the storage devices. What information or configuration is needed to be done at the storage end.H...

Running SSH scripts on Cisco ASA firewalls

Hi,In a Geneva instance with Domain Separation and Orchestration enabled. We are looking into running SSH scripts on Cisco ASA firewalls from ServiceNow.ServiceNow allows specifying username and password to logon to the device, however Cisco ASA and ...

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rhiannone1 by Kilo Contributor
  • 4910 Views
  • 1 replies
  • 4 helpfuls

background script to update user information

Table : sys_user I am trying to run a piece of code , its not working , i would like to get people inputs ,We need a background script to update the Employee Number for all people with a User Brand = "Beta""to add "Beta:" as a prefix to the existing ...

Kristina2 by Tera Contributor
  • 5999 Views
  • 24 replies
  • 8 helpfuls

Background script timezone

Has there been any changes in the way timezones are handled in background scripts? Earlier i can run with my timezone (EST), but now when i try the times are being queried in UTC format.

karthik73 by Mega Guru
  • 2557 Views
  • 8 replies
  • 0 helpfuls

Resolved! "Security constraints prevent access to requested page" -ISSUE

When i'm trying to open reference table (ex-portfolio)with end user( no roles) getting error like "Security constraints prevent access to requested page" -- i need to resolve this issue without using ACL's-- if any one knows please reply back.

sowmyab by Giga Contributor
  • 5769 Views
  • 9 replies
  • 2 helpfuls

Resolved! FAILED TRYING TO EXECUTE ON CONNECTION 1: /* servicenow, gs:glide.scheduler.worker.7, tx:a8911eb1187422001f7ce2f029f6cac3 */ INSERT INTO ts_c_48_5 (`document_number`, `word`, `positions`, `total_weight`)

We are on a self hosted on premise license and recently upgraded our sub prod to Helsinki. I see the below error when ever i open a form for example incident. this is before even submittingFAILED TRYING TO EXECUTE ON CONNECTION 1:   /* servicenow, gs...

Cancelling Change Workflow

Hi everyone, am working on business rule to cancel change request workflow when a change is made to the Change Type (Out of Process follows one workflow; Standard follows another).I found an article 'Cancelling Change Workflow' that was posted in May...

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LMHoffman by Kilo Expert
  • 10564 Views
  • 17 replies
  • 1 helpfuls

Increase Max Range Size

Has anyone tested using values larger than 100,000 (the default with Geneva) for glide.discovery.max_range_size (the maximum number of IP addresses per discovery schedule)? If so, what were the results/ramifications? Were performance issues experienc...

rgu by Tera Contributor
  • 3801 Views
  • 2 replies
  • 2 helpfuls

Resolved! Dictionary Override for short description

I have an extended table from task, I want to change the name of short description to something else just on this one form.   I learned the hard way by clicking into the field and changing the label that this overrides all the fields that are extende...

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sbolton by Mega Expert
  • 10906 Views
  • 14 replies
  • 6 helpfuls