Hi, we are storing credentials on the MID Server for discovery. I am having trouble getting a SSH private key to work using the .properties file. I can get it to work if we use the credentials in service now but i'm not allowed to do that for securit...
Hi All,I'm trying to discover one of our switches and it keeps trying to connect via SSH even though i have no credentials defined and have switched the SNMP & SSH probe orders around.I have SNMP credentials defined, but looking at the discovery payl...
We have just recently started using the ESS homepage for our clients to be able to view their own Incidents and Requests. Currently, when they launch a record from their homepage, the Incident form is locked down. I would like to be able to allow cli...
Hello All,We are doing having issue for port level discovery, where SNOW should discover all the devices which are open in particular port which should be given some where.Is there any way to achieve to this?********Urgent**********Regards,AJ
Hello,I am facing an issue with the transform map while loading data. The source field(contains a string name) is mapped to the target field(reference) and coalesce is set on this field map. Though an exact match is found the records are inserted ins...
Hello Experts,I am facing an issue where the general software installations are not captured in the Windows server I am scanning.To be more specific: I am not seeing any softwares listed as in the below image.Here, I am referring to the Windows serve...
I'm having an issue with the Change Request state getting set to 'Closed Completely' after the a task is done in the workflow. There is a Create Task - Implement activity in the workflow and when that task is complete, there is a Wait for condition -...
Does anyone know if it is possible to run a metric definition against a sys_field? We are trying to run a metric against the "updated by" field (sys_updated_by) at a task or incident level.
We have enabled the slush bucket field type so that we can present 7 slush buckets to the itil user for a specific catalog service. These will be displayed in a new custom section in the catalog task. This seems to have better performance than using ...
We have a LDAP integration set up and it works fine. However, there are a lot of generic accounts set in AD and these are being pulled into service now as well. What is the best way to filter this from coming in?
How does discovery find the asset tag on a Windows computer? Is there anything special that I need to add over out-of-box functionality? Where is the Probe, Sensor, or other code that gets this data from the computer and populates the CMDB (so I ...
Hello Community, I have a powershell script that is supposed to remove a specified user from a specified group. The problem that I keep running into is that the workflow activity fails with a the message below... It's telling me that the spec...
The IP for the server is within a scheduled range. I have also tried Discover CI for the specific IP. I have the ECC Queue input results from Shazzam. The input results contain the DNS but no CI is created or updated (CI actually already exists but h...
I am trying to configure the Change Request process to send the calendar invite (change.calendar.integration template) only once the Change Request has been approved (changed to appropriate state), as opposed to the invite being sent as soon as the c...
Over the course of the past month, I have seen an increase in the amount of spam received in our Production ServiceNow instance.Before it was occurring about 5 times per week. Now we receive approximately 20 spam messages per week.Is there any sort o...