Alert Management Rule Not Executing

Minh2 · ‎02-02-2021

Hello,

I am testing Datadog event integration with ServiceNow. I am able to get a Datadog event to create a ServiceNow event and then an alert, but I can't get it to turn into an Incident no matter what I do.

In the Alert Management Rule, I created a rule to match with Alert generated from Datadog, the rule as follow:

1. has highest priority (lowest order) compared to all other

2. only have one matching condition, which is source = Datadog

3. In the preview, it shows there are records that matches the rule

4. When I create incident manually from the same Datadog alerts, it works fine.

Please see screenshots and let me know what I am missing?

Thank you,!

Minh2 · ‎12-02-2021

I have found the solution. It was severity value supplied by Datadog not matching up with what ServiceNow was expecting. The solution was to correct map the severity using the Event Field Mapping. Thank you all for responding!

View solution in original post

Ashutosh Munot1 · ‎02-02-2021

Hi,

Any error in that flow execution. Can you check and put the alert execution details here.

Thanks,
Ashutosh

Minh2 · ‎02-02-2021

Hey Ashutosh, in the alert records, the "Alert Executions" tab is empty. Screenshot attached.

Minh2 · ‎02-03-2021

Hey sorry looks like I misunderstood your question. Here is the flow execution when trigger manually from an alert. Looks OK, no error as far as I could see.

Ashutosh Munot1 · ‎02-03-2021

HI,

Can you check create task action where it was created and last action to update the execution?

Thanks,

Ashutosh