Alert Remediation - Auto solve incidents using remediation

Hariharan_A
Mega Guru

Hi Guys,

 

I'd like to know if ServiceNow has the capability to automatically resolve incidents by taking actions such as restarting a server when it goes down during the remediation process

 

For instance, in the event of a server outage, ServiceNow should be able to initiate contact with the server as part of its remediation process, ultimately leading to the server's restart to resolve the incident.

5 REPLIES 5

SK5555
Tera Contributor

100% Yes