Alert to Incident ratio report

[hemanth_]

Hi All,

Can anyone please assist me how to pull the reports mentioned below from servicenow

Alert to Incident Ratio

Average Speed of Response for incident.

Balance between opened and closed incidents per priority

Balance between opened and closed tickets (CHG, RF)- per category(normal-major, normal-minor, standard, RF)

# tickets closed by SR on incident table.

Please share your views if anyone has already come across these type of report requirement.

Any help/Suggestion will be highly appreciated.

Regards,

Hemanth

[Anurag Tripathi]

1)Balance between opened and closed incidents per priority

                  Create a bar/pie chart or list view , group by priority, stacked field - active, aggregation -> count

[hemanth_]

Thanks for the response.Appreciated and working on the same.