Alerts are created even though there are no applicable event rules.

[masahironaka]

We use event management.
We manually triggered the event in a condition where no alert was created to verify.
However, the alert is created and the following message is displayed

message:Event rules are not applied.

so an alert is being created even though there is no event rule applied.
I know of a workaround.Please  I would like to know the cause of the error.

【question】
①Please tell me why an alert is created even though the applicable event rule does not occur.
②Is it possible that the alert is created because of event rule or business rule?

thank you.

③I watch an article in another community saying that "some default processing rules" may be creating alerts. What is "some default processing rules"?
https://www.servicenow.com/community/itom-forum/alert-is-created-even-though-no-event-rule-is-applie...

[Danish Bhairag2]

Hi @masahironaka ,

In ServiceNow, the situation you described could be occurring due to several reasons:

1. **Alert Creation Without Event Rule:**

   - Alerts might be created due to misconfigurations or glitches in the system, causing the event management module to trigger alerts without the corresponding event rules.

2. **Event Rule or Business Rule Impact:**

   - It's possible that alerts are being created because of event rules or business rules that are not configured correctly. Event rules might be set up with conditions that inadvertently trigger alerts, even if the intended criteria are not met.

3. **Default Processing Rules:**

   - The mention of "some default processing rules" could refer to predefined rules within ServiceNow that handle certain events or conditions by default. These rules might be triggering alerts based on specific system events, and if not properly managed, they could lead to unexpected alert generation.

4. **Glitches or Bugs:**

   - Occasionally, software glitches or bugs in ServiceNow might cause unexpected behavior, including the generation of alerts without apparent reasons.

To pinpoint the exact cause in your specific ServiceNow instance, it's crucial to analyze the event management configurations, event rules, business rules, and any default processing rules that might be in place. Additionally, consulting the ServiceNow documentation or reaching out to their support team can provide specific insights tailored to your instance configuration and version.

Mark my answer as helpful & accepted if it helps you answer your question.

Thanks,

Danish

[Rahul Priyadars]

Default Processing Rule is there but i dont see any GA Doc on that. You can connect with HI Support and ask for more Information.

Regards

RP