Alerts are not set to maintenance where respective CI is under Change

[SNExploreGuru]

Hi,

If any CI is under Change request (affected CI section) then related alerts should be marked as Maintenance but this is not working as expected.
Job: Event Management - Maintenance Calculato is running every minute.

Ideally if any CI under maintenance should create a record in em_impact_maint_ci, but it’s not happening.

And, I have OOTB maintenance rules enabled, do I need to create any additional rule to enable expected behavior if not please guide me where I can check the flow/logs.

[Rahul Priyadars]

Make Sure these 2 conditions are meet

• CI in Change Window - Where the CI has an active change window, the matching CIs are marked as being in maintenance status.   The following conditions in a Change Requestmust be met:
  • State is one of these options: Scheduled, Implement, Work in Progress, or Open/New
  • Approval is Approved
  • The current time is between Planned start date and Planned end date, or between Actual start and Actual end
  • The change request record is not an on-hold record
• Maintenance status of CI - CIs whose CMDB status field is In Maintenance are flagged by this rule as being in maintenance status.

https://community.servicenow.com/community?id=community_notification&tab=inboxResults

It should work.

Regards

RP

[Rahul Priyadars]

I just tested

Put CI status is under Maintenance

Alert Created on same is having Maint Flag set as yes

Regards

RP