Populating Model ID Information via Patterns

[Shantanu1]

Hi Experts!

Need your assistance 🙂 

I have created a custom pattern for the Nasuni Appliances, which are discovered via SNMP Credentials & the records are populated in the Storage Server Class. I am using the SNMP Classifier and the custom pattern is triggered via the same.

I have added the steps in the pattern to populate the Model ID & Manufacturer information to the CI record, but for some reason the manufacturer info is there on the CI  record but not the Model ID. I am avoiding to hard set the information in the OID Classification as the values are dynamic and can change. Please assist 🙂

Thanks,

Shantanu

[Anshu_Anand_]

OID cannot change dynamically for particular model unless model is changed to new version.

You have to map model id on discovery_snmp_oid table for that particular OID.

Also to note that servicenow do import BAD Oids sometime during upgrade . I have seen it in Orlando .

Hope its helpful

[Shantanu1]

Hi Anshu, Thanks for your response, in my case the SYS OID is same but the model is being queried from the SNMP MIB and value is different.

Regards,

Shantanu

[Anshu_Anand_]

The Model coming from MIB should be same in SysObjectId of OID when discovered.

Need to update same in discovery_snmp_oid 

[Shantanu1]

This is true for conventional switches like Cisco but not for Nasuni Appliances.