Allow a group to be able to copy sys_id in incident header

btreseder · ‎08-20-2014

I have a group that is unable to see the "Copy sys_id" link when right clicking the incident header. How do I allow them access to that function? Do I need to create a new ACL?

john_lamberta · ‎08-20-2014

A much simpler way may be to just make a custom UI Action that calls the same copyToClipboard function. This would then not have an impact on future upgrades.

View solution in original post

Subhajit1 · ‎08-20-2014

Hi Brenda,

Along with modifying the condition for access to the Context UI, you will have to ensure that the users have read access to the sys_id column on the respective table. This needs to be achieved through an ACL.

Thanks,

Subhajit

Eitan Salita · ‎07-16-2018

Hi guys,

In case John will not answer me - can you update what is the best solution for allow specific role to copy sys_id from the header within the record? Print screen attached.

Thank you in advance,

Eitan