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How to parse XML file in service mapping pattern

I have below xml file to parse with xml parsing operation in service mapping pattern. Can anyone help me to parse this? <?xml version="1.0" encoding="utf-8"?><configuration><configSections><section name="log4net" type="log4net.Config.Log4NetConfigura...

NeenaP by Tera Contributor
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  • 2 replies
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Resolved! Is discovered information encrypted?

Hi All, Question about ITOM discovery data and the database of ServiceNow instance.As a customer requirement, the server's IP, hostname, and mac address should be encrypted when stored in database.Is there a process to encrypt the discovery when it i...

Hank Woo by Tera Guru
  • 384 Views
  • 2 replies
  • 0 helpfuls

Cisco IP Phone Discovery on Washington DC

Hi all,We do not currently have any of these devices discovered within our CMDB and I was wondering if anyone could offer me some guidance on how we can pull these in?   Is it just that we are not scanning a network range we should or is there some s...

Resolved! Discovery of local certificates on a specific folder

Hi,I'm running a discovery process for certificates.I read this article: https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/discovery/concept/run-cert-discovery.html#run-cert-inventory-mgmt-import   My goal is to discov...

Agent client collector -- Server Decommissioned

Hi Team,We have rolled out multiple agents to different Linux and Windows servers. However few of those servers have been decommissioned later on and subsequently 'status' of agents installed on those servers are showing as 'Down' within ServiceNow '...

_navin9898 by Tera Expert
  • 415 Views
  • 1 replies
  • 0 helpfuls

AWS Cloud discovery - Account validation issue

Hi all, I met an issue when trying to validate AWS service Account (sub account), the issue as below:I suppose that this maybe network/firewall issue, then I also tried to execute the command in ECC Queue, look like it work fine, see below:could you ...

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andypppp by Tera Contributor
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  • 1 replies
  • 0 helpfuls

How to Discover IPv6 Devices in ServiceNow

Hi Community,I would like to discover ipv6 devices and bring them into my instance. Has anyone implemented ipv6 ?? If you have please provide me some steps on how to achieve this.ThanksDileep

Dileep7852 by Tera Contributor
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  • 4 replies
  • 0 helpfuls