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Entity Filter New is ReadOnly

Hello everyoe we are trying to create new entity filters for specific entity types but when clicking new the form itself is read only, but it wasnt like this for others. We havent removed the roles or anything and the ones already created are editabl...

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Discovering standalone ESX servers

Hello!!We are running discovery to populate our CMDB. We were able to discover ESX servers with vCenters. However the standalong ESX servers are not getting discovered. We have provided all credentials including root, but somehow the standalone ESX s...

ssuhail by Tera Contributor
  • 3561 Views
  • 5 replies
  • 0 helpfuls

Resolved! Ignore Alert Creation for CIs in Maintenance or Decommissioned

Hi, community!I would like to know if there is a native way in ServiceNow to prevent the creation of alerts for Configuration Items (CIs) that are under maintenance or decommissioned.If the only solution is to implement a Business Rule to abort the a...

kaiosilva by Tera Contributor
  • 2087 Views
  • 2 replies
  • 2 helpfuls

Resolved! The link is too large on workspace

Hello all, I created a Business rule to set the value of URL filed on workspace application.My client said, the link is too large, and ask if it is possible de show freindly user link ?Thank you in advance for your propositions! The  

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MEZ1 by Tera Contributor
  • 1480 Views
  • 6 replies
  • 0 helpfuls

os.linux.metrics-netstat-tcp

Compare the parameters, thresholds, intervals, etc between ServiceNow OOB check os.linux.metrics-netstat-tcp and the respective Sensu check metrics-os-linux-netstat-tcp-prod.  Correct any differences 

Anu_sha by Tera Contributor
  • 997 Views
  • 2 replies
  • 0 helpfuls

Reconciliation rules not working for Oracle DB discovery

Hello everyone, I'm having some issues with Database discovery on serviceNow, the Reconciliation rule for oracle instance isn't working, I can see the Oracle instance is duplicated (see screen 1) and I have this error message if I try the debug mode ...

pietrocelan by Tera Contributor
  • 1116 Views
  • 1 replies
  • 0 helpfuls

file based discover-credentials and permission

Hifor file based discovery, what permission required for ID used for discovery in ITOM. i understand file based discovery happens in last phase of horizontal discovery, but will same id/permission sufficient which as used to scan device ?

Ashwin27 by Tera Contributor
  • 2376 Views
  • 2 replies
  • 2 helpfuls