Anyone able to fetch 'Assigned to' attribute using ACC-V

pratik0306 · ‎02-20-2024

Hi All,

Anyone able to fetch 'Assigned to' attribute using ACC-V approach? I see that this feature has been made available and it requres system property to be enabled plus local admin access for the user on the system where agent is deployed.

Would like to know if anyone has done it successfully.

pratik0306 · ‎09-12-2024

Hi @MDAQUIBK ,

You need to enable the system property which James mentioned here in thread and also the agent should be running under System user istself and not as a service account. So if you are deploying the agent from third party then make sure u pass the option for LOCALUSERNAME=System so that post install it doesnt run under any other user

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DaveHertel · ‎02-20-2024

Yes, a customer I worked on last year had ACC and the assigned to attribute was getting set on the CI record. I don't recall specifically what the attribute is/was.. but I know we had it working.

Hope this helps?

Dave

pratik0306 · ‎02-20-2024

Thanks @DaveHertel , good to know that it did work for you...

I also wanted to know how it was achieved and if it just worked with system property and local admin access or something else was required in addtion to that. maybe i will wait for other folks also to chime in...

DaveHertel · ‎02-20-2024

Hi -- I didn't personallly set it up.. but I want to say (not sure....) that the settings were set automatically to do this. Why do I think this? because the guy that DID originally work on ACC setup as also somewhat surprised when we noticed the assigned user was being set by ACC. Implying that it was done automatically.

MDAQUIBK · ‎09-05-2024

Hi @pratik0306 ,

I am working on ACC. I am also stuck at the same issue . I am not able to populate the assigned to using ACC. Please let me know how did you achieve.