Lab instance issue

test200
Tera Contributor

Unable to login to lab instance I have username and password but still it is giving error as invalid username and password. 

3 REPLIES 3

sachin45
ServiceNow Employee
ServiceNow Employee

Hi @test200 ,It looks like we have an issue with Cloud Labs; it's affecting both Simulators and Cloud Labs. The technical team is working on it, and we hope it will be resolved soon.

Screenshot 2025-06-13 at 1.25.07 PM.png

--------------------------

If my response is helpful, I would appreciate it if you could mark it as 'Accept as Solution' and click 'Helpful.' This helps both the community and me. Thank you!

Chaitanya ILCR
Kilo Patron

Hi @test200 ,

 

Follow this KB and see if it helps you in your issue

 

Lab Instance - Unable to login, username and password invalid, invalid login - ServiceNow University

 

if still the issue persists like @sachin45 suggest wait till ServiceNow team sorts out this issue

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Ehab Pilloor
Mega Sage

Hi @test200,

You can wait until issue is resolved as Sachin mentioned and if it still persists after updated by ServiceNow University team you can login a Case in Now Help Support Center in ServiceNow University for details on the issue and updates.

 

Regards,

Ehab Pilloor