applying a condition to a field in an email subject

[scottjus82]

Hi,

I am setting up a Calendar invite for change requests and an issue (amongst others) I have is adding a field to the email template subject if its populated with yes? the field asking if there is an outage and its a drop down with a Yes/No option. I want to add this field to the subject if there will be an outage so when its added to a calendar its clear that this change includes an outage. At the moment I am calling the field with the line "is there an outage" which then adds yes or no. What I really want is the word outage to show if there is one and nothing to show if there isnt.

Any thoughts?

Regards

[Brad Tilton]

You'd have to do this with some javascript in a mail script that takes a look at your conditions and then sets the subject of the email. You can use email.setSubject() from a mail script to change the subject line.

Scripting for Email Notifications - ServiceNow Wiki

[scottjus82]

Hey,

Thanks, that would certainly seem to be the method to use. Any thoughts on what the script would look like? i have tried a couple of varients using an if statement to check that the ooutage questions is true and then set the subject but my mail script is being ignored.

Thanks

[Brad Tilton]

Hi Steve,

Assuming that your notification is being sent out from change request and your outage field is called u_outage and is a checkbox (true/false) field, it would look something like this:

<mail_script>

if (current.u_outage == true) {

  email.setSubject('This is an outage');

}

</mail_script>

If that doesn't work, I would check the field name and type and then make sure the email is being sent from the change_request table itself.

[scottjus82]

Hi Brad,

Thanks very much for your help so far. I still cant get it working. your

script makes sense to me. I have amended the U_outage to reflect the one on

our instance. the field is actually a string with choices. I have changed

the true to a Yes both with '' and without but its still not working.

Thanks

On 13 August 2014 14:21, Brad Tilton <community-no-reply@servicenow.com>