Link to Knowledge article in ServiceNow

Jeffce
Tera Expert

Is there a way to but a link to a knowledge article in Service Catalog? I am making a catalog that requires them to read a policy that will be a knowledge article, I would like to build a link to it inside of that catalog. Any Idea's?

 

Thanks JJ

5 REPLIES 5

jlampson
Mega Contributor

There is a "permalink" at the bottom of each article that should be exactly what you need. Put that in plain HTML in the description field <a href="link">Link text here</a> and you should be good!


I do not see permalink at the bottom of an article???


Suzanne Smith
ServiceNow Employee
ServiceNow Employee

You may need to change the Show "Link" URL in Knowledge articles property to make the permalinks appear at the bottom of articles. There is a little more information in the Setting Up Knowledge Management wiki article.


Thanks Suzanne, I checked that and have everything checked, i still don't see anything but a link that says view article