Link to Knowledge article in ServiceNow
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08-14-2014 09:28 AM
Is there a way to but a link to a knowledge article in Service Catalog? I am making a catalog that requires them to read a policy that will be a knowledge article, I would like to build a link to it inside of that catalog. Any Idea's?
Thanks JJ
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08-14-2014 09:35 AM
There is a "permalink" at the bottom of each article that should be exactly what you need. Put that in plain HTML in the description field <a href="link">Link text here</a> and you should be good!
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08-14-2014 10:20 AM
I do not see permalink at the bottom of an article???

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08-14-2014 11:00 AM
You may need to change the Show "Link" URL in Knowledge articles property to make the permalinks appear at the bottom of articles. There is a little more information in the Setting Up Knowledge Management wiki article.
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08-14-2014 11:27 AM
Thanks Suzanne, I checked that and have everything checked, i still don't see anything but a link that says view article