Ask the Expert: Live Chat - Discovery | Troubleshooting and best practices
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‎07-11-2014 02:04 PM
Welcome to Ask The Expert conversation.
Join Aleck Lin and Amit Dhuleshia as they share with you Discovery troubleshooting and best practices. Each month a common issue encountered by Discovery customers will be addressed. There will be a brief presentation of the issue that covers troubleshooting techniques and design recommendations suggested. The bulk of the session will be an open QA on any Discovery related topic.
Original Air Date: Thursday July 24, 2014: 10 AM PT | 1:00 PM ET
Associated Content
Videos on Troubleshooting a Failed Discovery
- Part 1 of 5: Introduction
- Part 2 of 5: Scanning Phase
- Part 3 of 5: Classification Phase
- Part 4 of 5: Identification Phase
- Part 5 of 5: Exploration Phase
- Labels:
-
Discovery
-
Service Mapping
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‎07-23-2014 02:29 PM
The threads on my MID Server stack up over time with stuck threads, usually from SSH commands. I've seen some things about it being fixed in Calgary, but it still happens to us. Any other way to prevent these stuck threads instead of therapeutically rebooting the MID servers?
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‎07-23-2014 02:30 PM
Any chance new OOB Service-now Discovery packages could be provided in an update set, rather than as part of the general release? I would really like to get my hands on things like F5 load balancers without having to upgrade my whole system.
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‎07-23-2014 02:33 PM
What are the recommended discovery range sizes for any one discovery schedule? I have seen smaller ones complete more consistently, but have not found the sweet spot between too many discovery schedules and too large of a discovery schedule.
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‎07-23-2014 02:36 PM
Is there any way for Shazzam to identify a probable router when SSH and SNMP ports are both open? We spend a lot of time failing SSH logins because that's what comes first in the order of classification before we move on to SNMP. However, we obviously don't want to use SNMP for *nix since it's not as robust. Could credential affinity help us out with the type of classification we try first?
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‎07-23-2014 05:35 AM
- Are there any good views/reports we should setup to capture errors?
- Are there any ways to discovery non windows machines if SSH is disabled on them?
- Can you discover vcentre in Berlin?
