Authentciation failed during clone request

[salu]

Hello All,

I have successfully cloned our dev instance from production instance.When am trying to clone our test environment am getting error like authentication failed.But user name and password is correct and also I have admin access in test environment.Can some one please help?

Its bit urgent!!!!

[Ken Richardson]

Had the same issue and based on the above, I also created a LOCAL account in the target instance and used that to authenticate. 

[Nic Nagtzaam · Accepted solution]

Hi Salu,

You need to use a LOCAL admin account in the target instance to perform a clone, you cannot use LDAP / ADFS credentials to request a clone of an instance. 

below is the documentation on how to request a clone, see step 11:

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/managing-data/task/t_StartAClone.html

I Hope this helps.

Regards

Nic

[Geoffrey_Bishop]

Hello, Salu, Nick, and others.  I don't see anything about LDAP or ADFS in the referenced article.  Can someone please mark the correct answer.  Thanks. 

[salu]

Done

[Geoffrey_Bishop]

Thanks, but not sure how step 11 in that article tells us anything.  Did the article perhaps change after you referenced it?