Authentciation failed during clone request

salu · ‎03-12-2019

Hello All,

I have successfully cloned our dev instance from production instance.When am trying to clone our test environment am getting error like authentication failed.But user name and password is correct and also I have admin access in test environment.Can some one please help?

Its bit urgent!!!!

Nic Nagtzaam · ‎06-11-2019

Hi Salu,

You need to use a LOCAL admin account in the target instance to perform a clone, you cannot use LDAP / ADFS credentials to request a clone of an instance.

below is the documentation on how to request a clone, see step 11:

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/managing-data/task/t_StartAClone.html

I Hope this helps.

Regards

Nic

View solution in original post

quoccsc · ‎02-09-2022

You may need to turn off MFA if you have enabled multi-factor authentication in target instance (go to Multi-factor Authentication > Properties)