Automatically create and assign tickets on specified date quarterly

[morrowc]

I'm trying to find out if there is a way to have the system automatically generate and assign tickets to my manager on a quarterly basis.   I need the ticket to be auto populated with some basic text.   Is this even possible?   If this requires coding, please help me out with providing the code needed as I'm not familiar with coding.

Thanks!

[rightpalava]

Just to clarify - you're looking to have jobs automatically raised on a set time period?   If so, I'm sure you can do this via events or scheduled jobs.   Populating the ticket with some basic text would be the easy bit!

Have a look at what's described here on the Wiki - http://wiki.servicenow.com/index.php?title=Creating_a_Scheduled_Job

Is that helpful?   If something doesn't make sense there, let me know and I'll see if I can help.

[Subhajit1]

Hi Chris,

There will be no coding required for this.

You will have to go to System Definition - > Templates

Fill out the proper table name.

Accordingly the Table fields would become selectable in the Field Specifiers below.

You set values for the fields according to your requirement and then from the Schedule Button on the form you can schedule your Ticket to be generated at regular Intervals.

Thanks,

Subhajit

[rightpalava]

Good explanation, that should sort you out Chris Morrow - use the wiki link along with Subhajit Das's nice jargon-free explanation and you'll be sorted and your manager will be impressed!

[morrowc]

How would I set it to run quarterly?

January 1

April 1

July 1

October 1