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Need Guidance on Service Graph Connector for Microsoft Azure

Hi Team, I am new to Service Graph Connector (SGC) for Microsoft Azure and would like some guidance to understand it better. Specifically, I am looking for: Step-by-step process to set up and configure the Azure connector in ServiceNow (from Azure ap...

String by Kilo Sage
  • 1928 Views
  • 3 replies
  • 0 helpfuls

Performance Analytics

Hello team, I got this requirement for Performance analytics....im new to this topic...can someone please help me in building this logics for these 6 KPIs KPIDescriptionTargetNotesCI Completeness Score% of assets (CIs) with mandatory fields populated...

Suhail2297 by Tera Contributor
  • 541 Views
  • 2 replies
  • 0 helpfuls

MSSQL Namespace error

While working on discovery I am getting the following error message Error during execution of Windows command: executeQuery -Namespace root/Microsoft/SqlServer -Query "SELECT Name FROM __NAMESPACE" due to com.snc.automation_common.integration.excepti...

Guidance on Tenant-Level Azure Cloud Discovery

Hi Everyone,I’m looking for guidance on configuring Azure Cloud Discovery at the tenant level. Is there a way to schedule discovery so it automatically enumerates all subscriptions and their resources (VNets, VMs, etc.) in a single run—using one Serv...

AdhithyaR by Tera Contributor
  • 875 Views
  • 2 replies
  • 0 helpfuls

Resolved! Certificate Authority - CSC - Certificate discovery

Hi All,  Customer has moved from digicert to CSC which is a Certificate authority and we are being asked to discover certificates from CSC now. We need more understanding on what CSC is and does ServiceNow support this CA discovery and if not what ar...

In cloud discovery unable to select service account

Hi All, while creating cloud discovery, I'm unable to select the service account. It is showing error message as "Service Account ""  is not Operational. Select a different account." The operational status of the account is operational only. Please l...

Supriya B by Tera Contributor
  • 1613 Views
  • 9 replies
  • 0 helpfuls

Show a user's CI history

I can't believe we are the first with this business requirement but I couldn't find any related topics. The requirement: Provide an easy-to-use approach to show a certain user's CI history.Basically, itil users should be able to see (either from a re...

Kenny_vl by Tera Contributor
  • 844 Views
  • 4 replies
  • 0 helpfuls

Resolved! Midserver and ServiceNow Instance communication

Hi, I am deploying a ServiceNow midserver as part of my CMDB project. I am being asked for different ways to secure the communication between Midserver and main ServiceNow instance in the Production instance. Is there any other way than Add SSL Certs...

kishanbarai by Tera Contributor
  • 1941 Views
  • 4 replies
  • 1 helpfuls

Unable to discover SNMP Fortinet Firewall Device (Forti Analyzer)

Hi All, I'm currently facing an issue with ServiceNow Discovery for Fortinet Firewall Device. While the discovery process is working until classified however CI is not getting created. At first, after running Discovery, I was getting "Active, couldn'...

Naushad1 by Tera Contributor
  • 2136 Views
  • 3 replies
  • 0 helpfuls