Hi the firewall is not blocking the servers for discovery , require ports are opened ,and the discovery user is added to the local admin group on the target server. despite this the devices are still not getting discovered there are around 7 windows...
Hello Team,I am new to the Service Mapping module and currently working on Tag-Based Service Mapping.In our environment, key-value data is present in the cmdb_key_value table, where both the key and value are stored. At the moment, we are implementin...
Hello!Creating a pattern to add a device into [cmdb_ci_network_controller], I try to insert the serial number I get from the device into the serial number table [cmdb_serial_number], to have a related list like servers or lan switches have.For this I...
Hi In Service Operations Workspace, the Add Approver button is visible in the Change Request Approvals related list; however, the functionality is not working when the button is clicked. An OOTB solution is required without any customization.
Hi Folks, Any help /suggestion on this would be very much appreciated- I am trying to build a database view on 4 MID SERVER TABLES 1. MID SERVER parent table where we see all the up/down Mid server 2. Mid server cluster table where, if any Mid serve...
Hello.I would like to ask about ServiceNow Discovery. When setting up a MID server in a private network environment to perform Discovery and push the collected CI information to a ServiceNow instance, is it possible to configure the MID server to res...
Hi Everyone,Alerts were triggered for the Affected CIs listed in a change. It is assumed that once a CI is marked as an Affected CI on the Change Request, it will be put into Maintenance mode during the planned change start and end times, which shoul...
Hi folks,Appreciate any help or guidance as i am trying to classfiy the linux server to cmdb_ci_server class and for that i built the classifer as shown in screenshot Also i built the custom pattern for the same .using the discovery i am trying to p...
Hi All,I am trying to perform quick discovery on Linux Devices and trying to dsicover software package details using OOB Linux - Installed Software .But it seems out of the box provided probes linux - installed software isn't working .So has anyone ...
Hello Experts, has anyone done any customization in Import Sets - for Azure via SGC. We have connectivity ok and data is also pulled. Concern: It is pulling all non-operational machines also . Does any one did any preventing that while importing exam...
I have been playing around with the OOTB de duplication capability and have some concerns that I am not able to get around 1. Asset relationship transfer: If I have 2 CIs and I want to keep the 1st CI , but the 2nd CI has an asset, how can I transfer...
I'm attempting to setup Tag Governance, and I'm trying to configure a Tag Policy that checks if a specific Key has one of a few values. Example: The Key would be businessUnit, and the acceptable values would could be Finance, IT, HR, or Procurement. ...
I have to discover Qnap storage server. How to create custom classifier for the QNAP device so Discovery can properly identify and classify it.
Hi All,I am looking for help or guidance as i seem to got stuck in this issue of discovery.I am performing a linux device discovery using ssh and i built a custom pattern and named it as NG Compute Discovery . I want to discver the linux server and ...
I'm running a quick discovery on my personal pc ip, but my discovery is still stuck in Identification phase.Attached are the screenshots. Kindly help. Best,PS
