Hi All,
Now been struggling to create a report that enables me to check the Average time it takes for one of my agents to close a ticket.
Currently i have the report set as this
Type: Pivot Table
Table: Catalog_Task[sc_task]
Row: Assigned To
Column: State
Aggregation: Average, Resolve Time
and then the Filter Conditions are for eample;
Assignemnt Group is @User Administration
State is Closed Complete
Currently i am seeing the correct agents from the Direct Link, but not seeing any time in Closed Complete.
What is shown to me is a completely incorrect number in average.
Any help would be completely amazing!
Kind Regards,
Lachie
