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AWS Discovery Architecture

Hello Team, We are looking for AWS Discovery architecture, what phases are the discovery going through ? etc,.How a discovery is initiated, what are the phases it goes through, How data is brought back, Is there an ECC queue etc,.We are looking for a...

How to delete service map?

Hi, 1. How to delete a service map. I have deleted the entry point and Application service. Then when I create a new service and give the entry point, the map is appearing instantly.  So where is that map and its connections stored. 2. On Some hosts ...

shank1 by Tera Expert
  • 1353 Views
  • 6 replies
  • 2 helpfuls

SOW Express List -> Time Range Picker

Hi, We use various predefined express list views for our teams. The Time Range Picker always has the value "Last 24 hours". I want to set this value to "All Time" by default for all views. Is that possible? ThanksThomas

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TeeKaypA by Tera Expert
  • 564 Views
  • 3 replies
  • 1 helpfuls

Azure firewall discovery

Hello All, Could you please confirm,can we discover azure firewalls through IP based discovery .If yes ,can you confirm the table in which  cloud firewalls  will be cretaed through IP based discovery . Thanks.

_bhishek by Tera Guru
  • 1372 Views
  • 5 replies
  • 0 helpfuls

AWS Discovery Running Too Slow

We're running AWS Cloud Discovery. Due to the large volume of assets, discovery is extremely slow. A complete run has ~3 million probes and takes about 3 days. We're running using 7 MID Servers. I've been monitoring CPU, RAM & Network bandwidth usage...

utkarshbk by Tera Contributor
  • 783 Views
  • 4 replies
  • 2 helpfuls

SolarWinds Graph connector integration Error

Hi All, We have recently configured SolarWinds graph connector for pulling the SolarWinds data to ServiceNow CMDB. But when we are going to testing connection step and clicking on load 20 test records then we are getting the below error Error message...

Abhishek41 by Tera Contributor
  • 1885 Views
  • 9 replies
  • 3 helpfuls

Duplicate task creation with group alerts

As you may know, the out of the box correlation(CMDB, Automated, text based, etc.) creates a new Group Alert as a parent record and keeps the real alerts as secondary child alerts.When using an alert management rules to create Incidents automatically...

Resolved! Report on assignment lookup rules and subcategories

Is there a way to create a report on the incident subcategories and assignment lookup rules (dl_u_assignment) and find out which subcategories is missing from the assignment lookup rules? I tried creating database view but I am getting thousands or r...

GB14 by Kilo Patron
  • 625 Views
  • 2 replies
  • 0 helpfuls