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Shazam Insights

I would like to know more about Shazam Insights functionality. How can we use that and what is the efficiency?

K_Sai_K by • Tera Contributor
  • 746 Views
  • 1 replies
  • 0 helpfuls

Task: Create Credentials

I tried to create a credential for Windows Credentials Type as per the task, but authentication is not working. Additionally, I couldn't access the MID Server using the URL. I tried all possible solutions. Let me know if anyone else has faced this is...

sujithkumarj by • Tera Contributor
  • 1924 Views
  • 5 replies
  • 3 helpfuls

Discovery with UAC Enabled

We are attempting to discover Windows Server A from the MID Server.Windows Server A has UAC enabled.For security reasons, we would like to perform the discovery while keeping UAC enabled.If we use a domain user with administrative privileges, would i...

Creating multiple events in ITOM with a single API POST

So I have a Powershell function that creates events in ITOM based on a JSON of one or more events.  It works, it's straight forward, it loops a foreach for each entry in the JSON to call https://$myenv.service-now.com/api/now/table/em_eventand create...

WillHerr by • Giga Contributor
  • 896 Views
  • 2 replies
  • 0 helpfuls

Two Incident for One Group alert

1.When are two incidents created for a group (primary) alert?In one case, for a group alert, there were two alert executions and two incidents were created. The alert was reopened 10 times. One of the incidents is correctly attached to the primary al...

hanumesh by • Tera Contributor
  • 499 Views
  • 1 replies
  • 0 helpfuls

MSSql DB On Windows Pattern execute sqlcmd

Getting connection error trying to execute the following sqlcmd:Have created NT account credentials and able to discover the host server, but step to parse command output for below sqlcmd command getting connection error."sqlcmd -h-1 -s, -E -S tcp:" ...

ClydeW by • Tera Contributor
  • 829 Views
  • 1 replies
  • 0 helpfuls

How discover oracle CDB and plugable data base?

We are able to discover the host machine. Have created a credentials for cmdb_ci_db_ora_instance. Database team confirmed that the user have access to both.  This one is using Oracle DB on Unix pattern.  Identification 54.6. keep listener info is fai...

pratiksha5 by • Mega Sage
  • 970 Views
  • 3 replies
  • 0 helpfuls

Resolved! SNMP Discovery

The following is displayed while discovering a new network device on a Discovery Status: "Active, couldn't classify". What could cause this error? A) No SNMP Classification exists for the new device   ORAn SNMP Classification must be updated or creat...

Resolved! anomaly alerts generated by Operational Intelligence

When are anomaly alerts generated by Operational Intelligence displayed in alert intelligence? A) When it is manually promoted in insights explorerB) When they are promoted to IT alertsC) When the anomaly score is greater than 100D) When the statisti...

Where can the "Pre Pattern" be configured?

In ServiceNow Discovery, from which table can the "Pre Pattern" be configured?I would like to configure the "Pre Pattern" to be executed because it was not executed in the newly created Discovery Pattern, which was based on the Discovery Pattern "Net...