I want to know how incident has been created
Hi my question is we getting incidents with the name of caller is automated termination and opened by is automated termination I want to know how this incident is created please help me with this
Forum Posts
Resolved! Where is the Service Graph Connector for Microsoft Intune?
I'm not finding the Service Graph Connector for Microsoft Intune on the revamped ServiceNow Store. I do find Intune Connector and Intune Connector Premium, sold by Advanced Service Provider SA ASP, but am not clear if these are replacements for the S...
through event rules can we configure assignment group for Alert
There was one requirement to configure in Event Rule:All generated alerts must be assigned to the group "Ex Global" How can we implement assignment group through an Alert by using Event Rules.
Resolved! Discovery - Powershell Warnings & Long Discovery Times
I've been attempting to figure out why we're getting 14-24 hour long discovery times. Looked into the discovery log to see a dozen different PowerShell commands timing out at either 120 or 300 seconds. These warnings are seen on mostly every schedule...
Agent Client Collector Agent Log On As A Service for Entra ID Devices
We are attempting to configure Agent Client Collector for Visibility in our lower DEV instance so that we can eventually move it to PROD. We are attempting to use a domain joined service account to log on as a service and this works for domain joined...
Missing rights on agent-client-collector folder
Morning All, We're rolling out # ACC this week and we have a trend happening. The c:\ProgramData\ServiceNow\agent-client-collector folder is missing the 'ServiceNow Users' group Full Control This folder only. (attached screenshot) We can usually corr...
Duplicates Cloud Host CIs Getting Creayed on Each Discovery Run
Hello everyone,We are facing an issue with duplicate Cloud Host CIs being created during each Discovery run. The CIs discovered have the same Name and Object ID, but instead of updating the existing CI, Discovery is creating a new one every time.The ...
OAuth authentication using Microsoft Azure Oauth details for ServiceNow - 3rd Party Integration
Hello team,I have a below scenario:If client doesn't want to use OAuth from ServiceNow and wants ServiceNow to connect with 3rd Party tool via the OAuth creds created in Microsoft Azure. How can we make this possible? That means OAuth authentication ...
Push Connector Integration via MID Web Server getting failed
Hello team, I have configured a Push Connector using MID Web Server (Listener) and when the monitoring system is trying to trigger the URL, below error displays: Error:Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAncho...
ACC based discovery. how did you do it? Best practices? Any gotchas?
Hi all, We are currently evaluating the use of agent-based discovery with the Agent Client Collector (ACC), and I’d appreciate your insights on the following: Best Practices & PitfallsWhat are some best practices you've followed and common pitfalls t...
Resolved! Servicenow Discovery and CMDB interview questions.
Hello Everyone,Can anyone suggest me the interview questions for an ServiceNow ITOM mainly specializes in Discovery part(Scenario Based questions as well).Any suggestions would be greatly appreciated.Thanks,Satish
Event management custom Push Connector fails with no valid Signature error if MID Server restarts
Hello everyone,I have configured a Custom Push Connector which pushes events from a third party monitoring tool to ServiceNow. The integration is setup correctly but whenever the MID Server restarts the certificate which is setup in third party tool ...
Resolved! payload missing criterion attributes (cmdb_ci_outofband_devices)
I am trying to discover the Cisco UCS 220 M5SX series ILOs, however after the quick discovery we could see the error " payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_outofband_dev...
Pattern EVAL script not working as expected, please provide your valuable insights
Hi All, I'm working on a MSSQL Pattern update, we have an existing extension to the main pattern.New steps were introduced to set a field value based on the output we get after executing a SQL command.Below is the output I'm getting after executing t...
Methods to Discover Snowflake and MarkLogic Instances Using ServiceNow Discovery
I'm looking for guidance on how to discover instances of Snowflake and MarkLogic using ServiceNow Discovery. To clarify, I am not referring to integrating with these platforms to fetch data (i.e., not through IntegrationHub or APIs for data sync), bu...
