Avoid creation of incidents for secondary alerts when an incident already exists for the primary alert.

[Aakanksha B]

Hi,

There is a scenario where different Incidents are getting created for Primary alert and associated Secondary alerts. Please suggest how to avoid creation of incidents for secondary alerts when an incident already exists for the primary alert. 

Checked with the below property, It is already enabled on instance.

• evt_mgmt.avoid_int_enabled

Thankyou.

Aakanksha B

[Aakanksha B]

Hi,

I have made a custom alert management flow for incident creation. It is copy of the existing incident creation flow.

Thanks,

Aakanksha.

[Ashutosh Munot1 · Accepted solution]

Hi,

Do you have this condition as well:

Thanks,
Ashutosh

[Aakanksha B]

Hi,

I have mentioned condition as below screenshot.

Shall I set the condition as "group is not secondary" ?

Thanks,

Aakanksha B.

[Ashutosh Munot1]

Yes PLease. So it will not create incident for secondary alerts.

Thanks,
Ashutosh

[Aakanksha B]

It worked !!!! It is not creating incident for Secondary alerts.

Thankyou So Much.