Hi,In the Service Catalog - Request Items a 'Stage' field is available. This stage field is used to represent the Workflow. This Workflow seems always to start with 'Waiting for Approval' , even if no approval was necessary or if an approval is still...
We are working on putting together our Incident Classification and we were wondering how others are doing it. We were thinking about using Service>System>Component/Function>Incident Type. For example: Email Service>OWA>Send/Receive>Issue orDesktop Se...
How to set and get value of duration field ?(In wiki they provide on example to set value ie current.u_time_to_assign.setDisplayValue('3 04:30:14') but it is not working )How to perform calculation on duration field ?How to convert integer to duratio...
Is there a way to set the values of the SC_TASK created by the Delivery/Execution Plan Tasks?For instance, one plan that gets executed for our Access to "System X" item has one task called "Give person System X access".That Delivery/Execution Plan Ta...
I would like to clear a select box of all values without knowing their values.We have two select boxes called service provider and model.For example if i select "Verizon" within the service provider then the available models appears in the model sele...
I'm having a problem defining a view for a list. Basically, this is what happens.Click a module link to open a list of records, this view works. Click New to get a new form. The view is fine here as well. Then click the magnifying glass on a referenc...
I'm sure there's a way to do this, but can't figure it out...so here I am posting...I'd like to have certain categories and subcategories on the incident form visible to specific users for routing purposes. Is there a way to set categories/subcategor...
Hi there,Can anyone tell me what the incident fact table is used for?Thanks in advance, Ruth
Our shop has a need to create a change template (for loading multiple change tickets with set configuration items). I read the wiki site and found the instructions on "Create Change Request Tasks with a Template"From the Wiki Site @SNCreate the neces...
How do I hide a checkbox item in a catalog task? I'm using: g_form.setVisible('variable', false);It works fine if the variable type is a "Yes/No", but not if the Variable type is a checkbox which looks much cleaner on the form.
Hi I need to limit the list of Affects CIs that are available for 'linking' to the Change Request. Currently, all CIs seem to be listed. What I need to do is limit the list of CI's to those of class = Business Services, and then further limit those b...
Hi all,Our customer would like to implement 2 types of non-standard Service Requests. They are generic and have generic fields.A couple of suggestions I have had already is to create a new table that extends Task ... or even create a new table that e...
Hello User Community,I have hit a crossroads and need some assistance. I am in the process of creating a survey that will be sent out after every incident is closed but I have run into a problem. The link that the users have to use to get to the surv...
I have created new CI sub-classes. Some of the new classes have "labels" where the singular and plural name are the same, e.g. Test Equipment or Tower Equipment. Simalar challenges occure when plurals have "irregular" ending like Shelf->Shelves and F...
Hi I'm trying to get a value from a field the sc_cat_item table.For instance automatically selecting Approval Scheme that is dependant on a Catalog variable. How can i reach this from witrhin Catalog Client script?I cannot find any documentation on t...
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