I am trying to implement a transform map on "cmdb_ci_server" table (target table is "cmdb_ci_server"). I have some entries created in "cmdb_ci" table.While running transform map on "cmdb_ci_server" table on Transform map script I am checking if the r...
As part of our conversion from physical to virtual servers, we have server records that have the same name but different serial numbers. As an example, we may have a record in the cmdb_ci_win_server table for servername1, serialnumber-physical and an...
How do I mark a workflow stage as complete? I have a workflow that has several approvals etc, that hits and stays in each stage, but after the stage is done, it shows as skipped instead of complete.I have looked at several examples and the wiki but d...
I can't figure out how to get a report of all incidents by category, but then to filter out any that have more than 10 incidents.Basically, I need to find out which of my categories aren't being used so that they can be removed or combined into anoth...
Simple probe tests okay with the "Test Probe" facility. When I run a discovery using that probe - no results are returned. (This is for Redhat Linux)Here's the probe:#!/bin/sh# # hostname.sh: Gets the hostname. ## Output as:# hostname: example = host...
Hi All,I have a request to export all of the highest level TASKS within a Project from the project level. I see on the project level you could export to PDF and XML however there is no excel and I really only want the top level tasks anyways. Is ther...
I am attempting to have an Inbound Email Action condition filter and process my email based on the address the sender sent it to, i.e., the address which forwarded it to SN. This intermediary address is properly appearing in the email log record in b...
Problems with Form layout and Form sections.I am not sure if this is the right forum for this question/problem. It may even be a bug.So, I have an incident form and this form has a form section called 'closure information' In this section i display a...
Just wanted to throw this out there to see if anyone has any ideas....I have two classifications I need to do for processes:1. Domain Controller - I need to be able to classify this as a process and setup a relationship2. FTP - This process is genera...
Hi,I want to generate a report with an overview about number of closed incidents per week of each user. Report should contain following rows and columns:Row: User (ticket assigned to)Columns: Closed (but not the date it should contain Current week / ...
Hi,I've looked on the Wiki and on the forums but can't find an answer to this one, though sorry if I've missed it somewhere. I'm guessing that Discovery looks at the last logged on user but does anyone knnow specifically how it does that and how the ...
Does anyone know if i can report on Public Comments and IT Work Notes that are saved as an activity? I have tried setting up the reports, and have searched both the Incident and Task tables, and I can not seem to find them.
Hi,I'm importing data from our SQL server 2008 database and I got problem with charset encoding.I'm using MID server to connect and send back data from our SQL server.Depending on the content of the query result, the returned data is encoded differen...
We are currently troubleshooting a JDBC integration via MID to a database with user data. It worked before but now it seems that the JDBC probe does not even reach the database. All necessary FW-rules should be in place. The MID log show the followin...
Hello, Could you please tell me how can I change this sla value set to "unknown"? When you create an incident, BEFORE saving it, in the SLA due field I get this value "UNKNOWN"............How can i find where is the code that puts it there? How can I...
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