Hi I am an admin and I can see when email notification are sent in the incident work notes (See print screen 1).When I login as a regular user, they cannot see the email sent (See print screen 2) The regular users only have the itil role. Would I n...
Hi All, Some of the fields are not getting populated in Software Installation table : cmdb_sam_sw_installSCCM Data Source SCCM SoftwareImport Set Table : imp_sccm_software In above import set we are receiving data for all the defined attributes/col...
Did I miss a communication that https://install.service-now.com was changing IPs? I know that DNS should be able to re-route, but we use explicit IPs in our Firewall for our MID Server outbound traffic.Used to be 70.87.98.130 Now 199.91.136.55If I di...
We are looking for anyone that has done a data pull from Cisco SMARTnet to bring in CI and Asset records for the network devices under support.What options are there for bringing the data into Service Now?
I'd like to find a way to easily add a note, closure code, and then resolve multiple incidents at the same time...all with the same note & closure code. I tried following the SN Wiki for this, but am not having any success. Any assistance will ...
ANyone know how to change the Story Board Menu, This is for SDLC Scrum I need to add headers, See attached, There are 6 headers that are pulled from the story state, however our story state has more than what is there...Thanks JJ
I am trying to set up SN discovery within Eureka and I have assets on both sides of the firewall (internal and external) and want to know if SN can discovery both and if so, what should I look for to ensure I will get all assets?
Hi Everyone,I have read in wiki's 'Multi Tenancy and Domain Separation Options' article:'....some global properties, some global data and some global processes are shared across all domains (for example, the option to have the system "Remember me" on...
Hey all. Might be a silly question with an obvious answer but I post them all the time so here goes. I am creating a record producer for our new starter process and want the form to be ascetically pleasing (well as far as possible) so I have sectio...
Most of our support enquiries arrive by email, and are viewed by the support staff in the Activity Log section.This works fine when the email is mostly plain text, bar a corporate logo. But some clients send us notifications in the form of a pretty d...
Is there a way to export as XML a a transform map and the (related tab) that contains the Field Maps.
I am using developer instance for service now with Calgary release. I want to add search for incidents attachments. I added the attribute attachment_index=true to the system dictionary for the incidents table, but still i am not able to search the c...
I'm having trouble finding our terminals when doing a discovery on an IP range.Is it able to find these types of devices and list all their information as it does for PC's?
Hello,Is there a way to get the name, or sys_id of the document that is attached to a particular record?So far I only found articles asking if there is an attachment, or about how we can attach a document, but nothing about actually getting the name ...
Hi allwe have a need to generate a report on modifications happened to a certain field (of a CI class) during a certain time period. This information can be seen on individual CI record, but what we need is to generate a report on the whole CI class....
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