Hello all.My company has a need to set up logic to auto assign the assignment group based on the email the request was sent to.For isntance, if the email is sent to security@conns.com we want the assignment group changed to Security. If sent to our I...
Hello All,I have been working with ServiceNow for about four weeks. A lot of the CIs (94%) don't look like they have much value. When I click on the below CIs the vast majority just look like stubs with empty information. Is there a guide that ...
Looking to build a report (if there isn't already one available) that will show quantity of tickets assigned to me (incidents and tasks) per month so that I can see a historical trend. Any assistance provided will be greatly appreciated.
I know I am able to set up reports and add them to my homepage to view them. They update automatically and I can share them with other users. Can you please explain the purpose of using a gauge in reporting and why one would use a gauge instead of a ...
I have to add a timer like on Incident but to the New Call table. Is there a way to do that? I do not see it as a valid field type.
Hi,we have several file to be attached to incidents, changes and or change requests, that have a file name > 100...When i attach those files to an incident or change or change-request, the file_name is cut at the 100-position.Changing the Field-Lengt...
We recently had a couple of situations in which we were unable to login to ServiceNow due to our LDAP server being un-accessible.My question is, is it possible for ServiceNow to Cache credentials for a period of time, and allow them access without pi...
Hello Community,I have followed the instructions 100% on the wiki and am still having issues connecting via iSQL. Based off the below log from ISQL is anyone able to advise why this isn't working or what I am doing wrong?Following on from this, when ...
Where do I find logs of changes to the group membership?
I enabled the High Security Settings on our Development Instance this morning. I then went through and made a grid of all the applications/modules/related lists that various user-types couldn't access. For my next step I was going to figure out how t...
Hello Experts ,anybody know how we can change the logo appearing in browser?Thanks in advance,Regards,Shashank Joshi
Hi All, We are soon to release Discovery into production, but have one issue that I require assistance with. Last night i ran a full discovery across our estate using a WMI only behavior, because as at present we are just trying to pick up certain ...
Hello all!I was recently made a ServiceNow administrator and am very new to the program. Our instance is slowly taking its proper shape as our operators become familiar with the program so we are paying more and more attention to customizable and scr...
How, I can't figure out how to setup an SLA report for an Assignment Group.Thanks
Hi AllI understand "Identified, ignored extra IP" is a warning in Discovery and supposed to be ignored , generally. But during my discovery scans I have come across several "Identified, ignored extra IP" warning message which were not correct as in, ...
