Hi All We have just upgraded our production instance to Eureka, and I am in the process of configuring the Performance Analytics for Incident Management. I've followed the getting started instructions, and have data in all the 'resolved' (ie averag...
We have a need to automatically create a couple of task when some values in the Type field are selected. For future maintenance is this better handled using templates or using java script when the Type field is selected on the change request.
Hi All,Need clarity on this.Lets take an Oracle Instance.We have probes for this and a Process classification. So is it like the probes provides info to process classification for creating the relationship?How and when the process classification are ...
Hello, im trying to create a custom widget just like can be seen here Create a widget. What im trying to add is material angular. When just including:<script src="https://cdn.gitcdn.link/cdn/angular/bower-material/v1.0.0/angular-material.js"></script...
Hi All, I'm starting the process of cleaning up/moving our ITAM to Servicenow, however I'm running into a few issues - one being that when we implemented SN, we did so importing some ITAM information from SCCM. This was great because it populated ...
Hi,I am looking at creating incidents using inbound actions on Nagios Alerts. I have done this by using the service-now email in Nagios alerts.I am struggling with the inbound actions to make this do different actions for different types of alerts, I...
Hi,I am running Discovery for Linux Servers. It is able to update the Name, Serial Number, Model, Disk Space. But it is not updating RAM, CPU attributes, OS attributes etc.Although I can able to run meminfo, cpuinfo on the linux device but then also ...
Hello!I am building an application that receives temperature measurements over time from a chip in a freezer through REST API (no external source tool to generate events). My goal is to create Incidents whenever the temperature is above a certain thr...
I've been disabling WMI parameters in order to remove some of the routing CI's that get created, but I am no longer getting MAC address nor Domain for my Windows Servers?I've been trying to re-enable some of the things that I've touched, but I don't ...
Hello team,I have a demo instance for make demo with customers, recently SN installed the plugin with information demo but I don't see anything on the dashboard, anyone know how can i get information on this dashboard? Some update set that could prov...
Hello,I am trying to use Discovery (Helsinki) to discover Network Printers (using SNMP), but am not currently able to update the mac_address field on the cmdb.ci table. I have added the following SNMP field to the "SNMP - Printing" probe and sensor...
Hello,I have two fields in place. If i select the Material category as "Engineering Services" then Material description shows related to Material category but if i select other category then Material description won't get clear so need clear the desc...
Hello,I'm in progress with ITOM training: https://developer.servicenow.com/app.do#!/training/article/app_store_learn_orchestration_istanbul_c_ModOrchestrationWork…In workflow I've "Log Message" activity - 'cause I'd like to print ${data} object itsel...
I need to be able to calculate the difference between two date fields in days based on a schedule (business days). E.g. If start date is 01/03/2014 and end date is 08/03/2014, I want this answer to be 5 days (as 2 days out of the 7 are weekend days...
Hi Everyone. We would like to be able to create CI's for example a server and relationships like applications during the processing of a requested item. So typically information would be collected by various teams using various catalog tasks within ...