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Details for ServiceNow partner types

Hello SNow Community,on the SNow Partners search page: ServiceNow | Find a Partner | IT Services, Service Management ITSM, Enterprise Service Management, ESM it is possible to filter for these Partner Types:Implementation, Reseller, Service Provider,...

Cancelling Change Workflow

Hi everyone, am working on business rule to cancel change request workflow when a change is made to the Change Type (Out of Process follows one workflow; Standard follows another).I found an article 'Cancelling Change Workflow' that was posted in May...

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LMHoffman by Kilo Expert
  • 3975 Views
  • 17 replies
  • 1 helpfuls

Increase CPU/RAM or add MID servers

Generally, and based on your experience, to increase the speed of discovery scans, do you get more bang-for-the-buck from increasing the CPU/RAM of existing MID servers or by adding additional MID servers?For this scenario, let's say the current MID ...

rgu by Tera Contributor
  • 1104 Views
  • 1 replies
  • 0 helpfuls

Increase Max Range Size

Has anyone tested using values larger than 100,000 (the default with Geneva) for glide.discovery.max_range_size (the maximum number of IP addresses per discovery schedule)? If so, what were the results/ramifications? Were performance issues experienc...

rgu by Tera Contributor
  • 2658 Views
  • 2 replies
  • 2 helpfuls

Resolved! Dictionary Override for short description

I have an extended table from task, I want to change the name of short description to something else just on this one form.   I learned the hard way by clicking into the field and changing the label that this overrides all the fields that are extende...

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sbolton by Mega Expert
  • 7299 Views
  • 14 replies
  • 6 helpfuls

Enable "History > List" Globally

Can the" History > List" view be turned on globally for all users and not just for administrators? If yes, where would I be able to find documentation on how to do this?

azeem11 by Kilo Explorer
  • 2725 Views
  • 2 replies
  • 3 helpfuls

Failed to Recognize application error in service mapping

Hi,We have created business service mapping using end point URL. When we look into view map, we can see error 'Failed to recognize application' error for few of the downstream application.The discovery log (No log data to display) is not displayed.Pl...

kumaran by Giga Expert
  • 2573 Views
  • 3 replies
  • 0 helpfuls

Shazam not picking up an active IP

Hi,I am trying to discover EMC devices. When I do a quick discovery shazam is not picking up anything on that IP, however, when I use ping <my_ip> using command probe it returns with a successful result. This is what is being returned by shazam:<resu...