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Reaching out to the Service Now community to see if anyone has run into the same problem and how they have addressed it. Thanks very much in advance.I have activated the Password Reset Module in our Service Now instance. I created a process and enr...
Does anyone have a definition of a service request versus a breakfix request in Incidents?
We have some external data that contains, among other data, usernames and computer serial numbers. For example, the external data shows what computers a user has logged into (and when). This information can help our users locate assets when the l...
Let's say you want to add one additional option for the change request's state field. This field should only show up on Change request, none of the other tables that share the same State field. How do you do this?I'm sorry if this is so trivial, I've...
I'm not successfully finding where current.serial_number or serial_number is set on a server CI. System serial number is being used to populate the serial number field on a server CI rather than Chassis. Is there a reason discovery prefers system...
We have configured one of our MID server as CIM server to discover storage devices. After adding one device to the CIM, the discovery of MID server created storage servers in CMDB. But after adding few more storage devices, nothing is getting discove...
Hi allWe are still using Calgary., but it looks like this is still an issue with Eureka too.I am working on a process that will help us get at least something data and running - even if it is basic.However, I am hoping that someone here may have writ...
Hello Team,I am facing issue with mid-server. once we start the mid-server, status changes to up but within no time it again changes back to down state.Below are the latest log statements from agentlog file:06/01/16 11:27:06 (752) ECCSender.1 Sending...
Based on your experience, how many subnets/ranges are too many to include in a single discovery schedule?I'm sure the answer to that could be, "it depends". But I imagine based on usage of ServiceNow Discovery, you've come up with a ballpark number o...
What table are incident variables stored? Like if you create an incident from a record producer, the variables, what table or field are they in? The variables for Requested Item Variables is in the Variables Ownership [sc_item_option_mtom] table, ...
How can we configure the mobile view of Service Catalog record producers?
Hi,I am trying to discover storage devices and have configured CIM credentials. I have created a schedule with Storage IPs but discovery is not yielding any results. Unable to find what is the issue as the logs are not telling anyhting relevant to CI...
I have a service catalog item that allows the requestor to select any number of distribution groups, from a slushbucket, to become a member of. The catalog item 'workflow' simply creates a task for our helpdesk to manually acquire approval from each ...
Hello All,We have a requirement to capture certain middle-ware components mentioned below:1. FTP 2. Bitvise SSH3. JavaBatch4. MQ Front5. MQ Back6. Informatica7. RightFax8. DB2By going through wiki, community and other sources we came to know these CI...
Hi,Has anyone had any success in discovery "discovering" Hitachi SAN storage, - VSP's and HUS. Our storage guys are not sure what credentials they need to supply for discovery to work. They have not heard anything related to CIM credentails.
